MELVILLE, N.Y., Dec. 21, 2016 /PRNewswire/ -- An unwavering
commitment to customer service and support is the foundation of a
successful business. Canon U.S.A.,
Inc., a leader in digital imaging solutions, today announced that
its Technical Support Center has earned the "Center of Excellence"
certification from BenchmarkPortal for the eighth consecutive
year.
As one of the most prestigious certifications in the customer
service and support industry, this prestigious certification is
given to customer service call centers that rank in the top 10
percent of the call centers surveyed. To evaluate a call center,
companies are audited and validated by researchers from
BenchmarkPortal against a balanced scorecard of metrics for
efficiency and effectiveness. This balanced scorecard includes key
performance indicators, customer satisfaction ratings, cost and
quality-related evaluations.
"Earning a Center of Excellence Certification for eight years in
a row is a rare feat, and reflects an exceptional dedication to
continuous improvement and outstanding customer care," said
Bruce Belfiore, CEO of
BenchmarkPortal. "After evaluating this contact center for its
effectiveness and efficiency in interacting with customers, we
proudly certify Canon U.S.A.'s
Technical Support Center as a Center of Excellence and commend the
Company's commitment to superior customer service."
Canon U.S.A's Technical Support
Center provides advanced support services to the Company's vast
network of direct and non-direct sales channels, covering a wide
range of products and software solutions, including the imageRUNNER
ADVANCE, imagePROGRAF, Océ VarioPrint, imagePRESS, PRISMA,
imageWARE, Therefore, and uniFLOW product lines.
"Year after year, we are honored that our call center's efforts
to provide the highest level of customer support have been
recognized by BenchmarkPortal," said Leroy
Farrell, Vice President and General Manager, Engineering
Services and Solutions Division, Canon U.S.A., Inc. "In addition to offering 100
percent U.S.-based customer service and support for all of the
products we distribute, we strive to provide the utmost
personalized technical support for all of our customers. As we look
toward the New Year, we will continue to exemplify Canon
U.S.A.'s commitment to customer
service excellence."
About BenchmarkPortal
Founded in 1995, BenchmarkPortal
is a global leader in the contact center industry, providing
benchmarking, certification, training, consulting, research and
industry reports. The BenchmarkPortal team of professionals has
gained international recognition for its innovative approach to
best practices for the contact center industry. BenchmarkPortal
hosts the world's largest database of contact center metrics, which
is constantly being refreshed with new data. BenchmarkPortal's
mission is to provide contact center managers with the tools and
information that will help them optimize their efficiency and
effectiveness in their customer communications. For more
information on BenchmarkPortal please call 1-800-214-8929 or visit
www.BenchmarkPortal.com
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc., is a leading
provider of consumer, business-to-business, and industrial digital
imaging solutions to the United
States and to Latin America
and the Caribbean (excluding
Mexico) markets. With
approximately $31 billion in global
revenue, its parent company, Canon Inc. (NYSE: CAJ), ranked third
overall in U.S. patents granted in 2015† and is one of Fortune
Magazine's World's Most Admired Companies in 2016. Canon
U.S.A. is committed to the highest
level of customer satisfaction and loyalty, providing 100 percent
U.S.-based consumer service and support for all of the products it
distributes. Canon U.S.A. is
dedicated to its Kyosei philosophy of social and
environmental responsibility. In 2014, the Canon Americas
Headquarters secured LEED® Gold certification, a recognition for
the design, construction, operations and maintenance of
high-performance green buildings. To keep apprised of the latest
news from Canon U.S.A., sign up
for the Company's RSS news feed by visiting www.usa.canon.com/rss
and follow us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United States Patent
and Trademark Office.
Canon U.S.A. Web
Site:
http://www.usa.canon.com
For sales information/customer
support:
1-800-OK-CANON
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SOURCE Canon U.S.A., Inc.