Canon Solutions America Joins Industry Experts at the Confirmit VoC Summit
May 12 2016 - 9:07AM
Canon Solutions America, Inc., a wholly owned subsidiary of Canon
U.S.A., Inc., today announced that it participated in the Confirmit
B2B Voice of the Customer (VoC) Summit, an annual event centered
around best practice sessions and interactive discussions on key
topics, including how organizational design for customer experience
(CX) elevates firms beyond foundational CX capabilities and one-off
experiences. During the event, held May 11 in New York, NY, Canon
Solutions America's Enterprise Managed Services Division was
featured as part of the informative client panel discussion. Voice
of the Customer programs are fast becoming the most trusted and
established path to delivering enhanced customer experiences and
overall customer satisfaction. Confirmit's solutions have been
designed to cover the full range of the VoC process, from program
definition and design to analysis, reporting, and action
management. Understanding the value of these programs, Confirmit
works to fully harness the Voice of the Customer to drive business
change and deliver consistent return on investment (ROI). As it
becomes increasingly difficult for businesses to differentiate
themselves through product offerings in various saturated markets,
Confirmit has put a prime focus on customer experience and works
with its clients to create impactful programs that propel positive
business change. Part of that process for Confirmit is hosting
events where its representatives present ways that showcase the
organization's ability to help businesses across the nation. At
this year's B2B VoC Summit, customer experience practitioners and
executive-level VoC program sponsors met for interactive
discussions on key topics that are unique to companies with a B2B
focus, including the aforementioned ability to measure ROI through
a response to customer programs. Representing Canon Solutions
America at the event was the Company's Enterprise Managed Services
Division, which specializes in implementing and managing print and
output services and solutions that support essential business
functions in a broad spectrum of organizations. "Our solutions
include innovative technology, full-service managed output
solutions, and a results-driven approach to customer programs and
relationships," said Valerie Belli, vice president, Enterprise
Managed Services Division, Canon Solutions America. "At the
Confirmit Summit, we were honored to share some of the ways we work
toward creating industry-leading customer offerings. We look
forward to continuing our relationship with Confirmit and learning
new ways to create the ultimate customer programs." Representing
the division in this year's client panel discussion was Kim
Collins, senior director of Customer and Employee Engagement,
Enterprise Managed Services Division, Canon Solutions America.
Collins discussed how working together with Confirmit has allowed
the Enterprise Managed Services Division to expand its range of
services that support many of the essential areas associated with
growth and efficiency in organizations. Throughout the panel,
Collins discussed the division's ability to provide
industry-leading expertise on managed output strategies and its
commitment to implementing dynamic print service operations that
result in heightened efficiency and productivity for its customers.
Collins also explained how the Enterprise Managed Services
Division's personalized, scalable solutions are used to enhance the
overall customer experience. "As the industry changes so too does
the ever-present need for comprehensive customer engagement and
programs," said Collins. "Confirmit is at the forefront of this
movement and by working together with its forward-thinking team, we
are developing Voice of the Customer initiatives that will help to
continue to make Canon Solutions America a true leader and
proponent of campaigns built around customer feedback and
interaction with our solutions."
About Canon Solutions America, Inc.
Canon Solutions America provides industry leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With the technology
offerings of the Canon and Océ brands, Canon Solutions America
helps companies of all sizes improve sustainability, increase
efficiency, and control costs through high volume, continuous feed,
digital and traditional printing, and document management
solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon
Solutions America is headquartered in Melville, N.Y. and has sales
and service locations across the U.S. For more information on Canon
Solutions America, please visit csa.canon.com.
CONTACT: For sales info/customer support:
1-844-443-INFO (4636)
Editorial Contact:
Stephanie Caro
631-330-4432
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