Canon Solutions America Celebrates HDI Support Center Certification
May 18 2015 - 8:37AM
Canon Solutions America, Inc., a wholly owned subsidiary of Canon
U.S.A. Inc., hosted an exclusive celebratory luncheon in honor of
its Solutions Support Center achieving HDI Support Center
Certification. HDI is a part of UBM Tech, a division of UBM LLC,
and is the global professional association for technical service
and support professionals and the premier certification body for
the industry. HDI offers the industry's leading certification
program for technical support centers.
To achieve this prestigious accreditation, Canon Solutions
America successfully underwent a thorough on-site audit of its
Solutions Support Center to verify its compliance with the HDI
Support Center Certification Standard. John Custy, the HDI
Certified Auditor who conducted the site audit, stated, "It was a
pleasure working with Canon Solutions America on this audit. The
organization's management team is very focused on providing
strategic leadership and quality support for the organization's
products and services, as well as a satisfying work environment for
its people. The award of HDI Support Center Certification is well
deserved and represents the end result of much hard work and
preparation."
"Achieving HDI Support Center Certification is not handed out
lightly; few companies achieve this certification. Canon Solutions
America, as a whole organization, has embarked on this journey by
implementing best practices and executing them by staying true to
their commitment to excellence, service and their customers."
stated Rick Joslin, HDI's executive director of certification and
training.
Guests invited to the Burlington, New Jersey facility included
Solutions Support Center customer service agents, executives from
Canon Solutions America and HDI, as well as press and media, who
were encouraged to participate in one-on-one interviews with Canon
Solutions America management regarding the HDI certification
process. A tour of the Solutions Support Center was also offered to
lend an inside peek into the customer support facility and
team.
"I want to thank HDI for this recognition and accept this award
on behalf of our customers, who allow us to continue on this
journey to consistently better ourselves as an organization and
prove our leadership in the areas of solutions, service, and
support." stated James Sharp, executive vice president,
Professional Services, Canon Solutions America.
For more information about the HDI Support Center Certification
program, contact HDI at 800.248.5667, or visit
www.ThinkHDI.com.
About HDI
Founded in 1989, HDI is the first membership association and
certification body created for the technical service and support
industry. Since then, HDI has remained the source for professional
development by offering the resources needed to promote
organization-wide success through exceptional customer service. In
other words, we help professionals in service management better
connect with customers. We do this by facilitating collaboration
and networking, hosting acclaimed conferences and events, producing
renowned publications and research, certifying and training
thousands of professionals each year, and connecting solution
providers with practitioners. Learn more at www.ThinkHDI.com.
About UBM Tech
UBM Tech engages technology professionals live and online
through its world-class brands, including Black Hat,
InformationWeek, Enterprise Connect, Game Developers Conference
(GDC), Dark Reading, HDI, GTEC, Network Computing and Interop.
We're dedicated to fostering real engagement by creating
environments where the technology industry can make connections,
share insights, and network effectively. UBM Tech is the only media
company that delivers large-scale industry events, leading online
brands and content marketing services serving the Enterprise IT,
Information Security, Game Development, Enterprise Communications
and Technical Services and Support communities. UBM Tech is a part
of UBM (UBM.L), a global provider of media and information services
with a market capitalization of more than $2.5 billion. For more
information, go to http://tech.ubm.com.
About Canon Solutions America, Inc.
Canon Solutions America provides industry leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With the technology
offerings of the Canon and Océ brands, Canon Solutions America
helps companies of all sizes improve sustainability, increase
efficiency, and control costs through high volume, continuous feed,
digital and traditional printing, and document management
solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon
Solutions America is headquartered in Melville, N.Y. and has sales
and service locations across the U.S. For more information on Canon
Solutions America, please visit csa.canon.com.
Canon is a registered trademark of Canon Inc. in the United
States and elsewhere. Océ is a registered trademark of
Océ-Technologies B.V. in the United States and elsewhere. All other
referenced product names and marks are trademarks of their
respective owners and are hereby acknowledged.
© 2015 Canon Solutions America, Inc. All rights reserved.
CONTACT: For sales info/customer support:
1-844-443-INFO (4636)
Editorial Contact:
Stephanie Caro
631-330-4432
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