Canon Solutions America, Inc., a wholly owned subsidiary of Canon
U.S.A Inc., today announced that its Solutions Support Center has
achieved HDI Support Center Certification. HDI is a part of UBM
Tech, a division of UBM LLC, and is the global professional
association for technical service and support professionals and the
premier certification body for the industry. HDI offers the
industry's leading certification program for technical support
centers.
To achieve this prestigious accreditation, Canon Solutions
America successfully underwent a thorough on-site audit of its
Solutions Support Center to verify its compliance with the HDI
Support Center Certification Standard. John Custy, the HDI
Certified Auditor who conducted the site audit, stated, "It was a
pleasure working with Canon Solutions America on this audit. The
organization's management team is very focused on providing
strategic leadership and quality support for the organization's
products and services, as well as a satisfying work environment for
its people. The award of HDI Support Center Certification is well
deserved and represents the end result of much hard work and
preparation."
"Achieving HDI Support Center Certification is proof of Canon
Solutions America's dedication to high levels of customer service,
quality operations, continual improvement, strategic vision, and a
positive work environment, and we are delighted to award this
certification to the Canon Solutions America Solutions Support
Center," stated Rick Joslin, HDI's executive director of
certification and training.
First introduced in 2000, the HDI Support Center Certification
program is the only open industry standards program for the
certification of technical support center quality. HDI Support
Center Certification is designed to improve the effectiveness of
the technical support services industry and support organizations
by providing an industry standard that is recognized worldwide, and
an accompanying certification program. Evaluation is based on a set
of activities, each with four levels of maturity used to evaluate
the support center. To become an HDI Certified Support Center, a
support center must achieve minimum scores as defined by the HDI
International Certification Standards Committee.
"Canon Solutions America clearly exemplifies excellence in the
core areas on which the HDI Support Center Certification program
focuses: leadership, policy and strategy, people management,
resources, process and procedure, people satisfaction, customer
satisfaction, and performance results. Having achieved this
certification, Canon Solutions America further demonstrates its
differentiation and competitive advantage in the markets it serves.
In our experience, companies that achieve this level of operational
excellence deliver the highest level of support to their
customers," stated Craig Baxter, HDI's global brand director.
"I want to thank HDI for this recognition. This important
achievement is another indicator of Canon Solutions America's
continuing commitment to solutions, as well as our dedication to
providing consistent levels of excellent service, high performance,
and exceptional support to our customers," stated James Sharp,
executive vice president, Professional Services, Canon Solutions
America.
For more information about the HDI Support Center Certification
program, contact HDI at 800.248.5667, or visit
www.ThinkHDI.com.
About HDI
Founded in 1989, HDI is the first membership association and
certification body created for the technical service and support
industry. Since then, HDI has remained the source for professional
development by offering the resources needed to promote
organization-wide success through exceptional customer service. In
other words, we help professionals in service management better
connect with customers. We do this by facilitating collaboration
and networking, hosting acclaimed conferences and events, producing
renowned publications and research, certifying and training
thousands of professionals each year, and connecting solution
providers with practitioners. Learn more at www.ThinkHDI.com.
About UBM Tech
UBM Tech engages technology professionals live and online
through its world-class brands, including Black Hat,
InformationWeek, Enterprise Connect, Game Developers Conference
(GDC), Dark Reading, HDI, GTEC, Network Computing and Interop.
We're dedicated to fostering real engagement by creating
environments where the technology industry can make connections,
share insights, and network effectively. UBM Tech is the only media
company that delivers large-scale industry events, leading online
brands and content marketing services serving the Enterprise IT,
Information Security, Game Development, Enterprise Communications
and Technical Services and Support communities. UBM Tech is a part
of UBM (UBM.L), a global provider of media and information services
with a market capitalization of more than $2.5 billion. For more
information, go to http://tech.ubm.com.
About Canon Solutions America, Inc.
Canon Solutions America provides industry leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With the technology
offerings of the Canon and Océ brands, Canon Solutions America
helps companies of all sizes improve sustainability, increase
efficiency, and control costs through high volume, continuous feed,
digital and traditional printing, and document management
solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon
Solutions America is headquartered in Melville, N.Y. and has sales
and service locations across the U.S. For more information on Canon
Solutions America, please visit csa.canon.com.
Canon is a registered trademark of Canon Inc. in the United
States and elsewhere. Océ is a registered trademark of
Océ-Technologies B.V. in the United States and elsewhere. All other
referenced product names and marks are trademarks of their
respective owners.
© 2015 Canon Solutions America, Inc. All rights reserved.
CONTACT: For sales info/customer support:
1-844-443-INFO (4636)
Editorial Contact:
Stephanie Caro
631-330-4432
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