By Anupreeta Das 

Warren Buffett kicked off the question-and-answer session at the Berkshire Hathaway Inc. annual meeting Saturday by defending the practices of Clayton Homes Inc., a subsidiary and the country's largest manufactured housing company.

Clayton Homes, which builds, sells, finances, leases and insurers its manufactured houses, has come under shareholder scrutiny after an April article by the Center for Public Integrity and The Seattle Times newspaper alleged predatory collection and lending practices, high fees and other problems at the company. The article said these practices led to unsuspecting borrowers getting trapped in loans they couldn't afford.

Clayton Homes has said the story was "misleading."

"I make no apologies whatsoever for Clayton's lending practices," Mr. Buffett said in response to a question from a Berkshire shareholder who said he was "disgusted" that Berkshire would support unethical practices. "Clayton has behaved very well."

Only about 3% of Clayton's $12 billion of mortgages on 300,000 homes go sour, Mr. Buffett said. The rest of the borrowers are able to pay off their loans within a 20-year time frame on average. "When a mortgage goes bad, two people lose, both the person who owns the house and the person who owns the mortgage," he said. Clayton doesn't "securitize" its mortgages--slice and dice its portfolio and sell the pieces to investors--but instead holds them on its books, adding to the company's financial risk when customers default.

Clayton Homes sold 45% of all manufactured homes purchased in the U.S. last year, according to the company. Unlike traditional houses, which are built on site, manufactured homes are built in factories and then transported to be installed on location. These homes usually are priced far lower than site-built homes and targeted to low-income people who don't qualify for government-insured mortgages.

"It's true that manufactured housing hits the lower end of the market...the question is, can you lend intelligently to people [so that they can continue] making those payments and keeping their house?" Mr. Buffett said. In that regard, he said, Clayton has been "exemplary."

The U.S. House of Representatives recently voted to reduce safeguards for people who have loans with steep interest rates, scaling back financial-protection rules put in place as part of the 2010 Dodd-Frank Act.

Berkshire bought Clayton in 2003 for $1.7 billion in cash. The company did better than many of its housing-industry peers during the financial crisis because it had more stringent lending standards, Berkshire has said.

Mr. Buffett said that the company, founded in 1956, tries to get potential customers Federal Housing Administration loans when possible. But most of Clayton's borrowers don't meet the FICO credit score threshold of 620, which frequently means they get tacked with a high-interest-rate loan.

He refuted the article's allegation that Clayton offers 30-year mortgages, saying that only FHA loans extend that long. He said the average monthly interest payment for borrowers who didn't default came to about $600.

The article also said that because Clayton owns lending companies and operates under multiple names, it has misled buyers into thinking they were getting more of a choice than they really were.

Mr. Buffett, who said earlier that he had prepared a rebuttal to the story that he would share at the meeting, said that each of Clayton's more than 1,000 retailers clearly mention a variety of lending options including local banks and credit unions, and that the terms are listed succinctly.

Mr. Buffett also said the story confused gross profit and profit margin, and therefore erred in its conclusion about how profitable Clayton Homes is.

He acknowledged that people get upset when they lose their homes due to a default, but said that "in the past three years, I have received not one call from any party in connection with a Clayton Home."

Write to Anupreeta Das at anupreeta.das@wsj.com

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