By Julie Steinberg 

LOS ANGELES--Consumer advocacy groups and bank supporters clashed Thursday in front of a panel of banking regulators reviewing CIT Group Inc.'s proposed acquisition of OneWest Bank NA's parent company.

While most of the panels were generally cordial, some consumers had harsh words for the plan to put together a $70-billion-in-assets bank run by former Merrill Lynch & Co. Chief Executive John Thain.

OneWest "is not above the law," said Helen Kelly, a 67-year-old former state prosecutor who said she encountered difficulties with the lender when she wanted to modify the terms of her mortgage on her Pleasanton, Calif., house. She then compared bankers to an "Ebola virus" that had spread to contaminate homeowners.

Joseph Otting, OneWest's chief executive, declined to comment on individuals' dealings with the bank, but said earlier that OneWest's loan-modification process had been "extensively tested."

Mr. Thain, CIT Group's CEO, said at the meeting that the merger would be beneficial for consumers in Southern California, and the combined bank would target $5 billion of community-related investments, donations and lending over the next four years.

"I think this is an important event, and I wanted to be present here," Mr. Thain said in an interview. "I wanted to be able to state the case why we think this transaction's important."

Mr. Thain said he wasn't surprised by the public scrutiny of the merger, which analysts still expect to be approved later this year. "There haven't been very many significant bank transactions," he said. "This is an opportunity" for groups on both sides to express their views, he said. Mr. Thain said throughout the day he had chatted with both supporters and opponents of the deal.

The executive agreed with some consumers' views and said mortgage regulations should be reviewed. "I think the stories you've just heard [on the panels] are terrible." He then referenced one example of people being thrown out of their house but blamed federal rule he said needed to be changed.

Public opposition has been building for months to CIT's announced $3.4 billion deal. The California Reinvestment Coalition along with other groups recently delivered to regulators a petition with more than 15,000 signatures calling for a hearing.

This isn't Mr. Thain's first brush with opposition to a deal. In 2005, when he was CEO of the New York Stock Exchange, he announced a merger with Archipelago Holdings Inc. and encountered fears and resistance from some disgruntled NYSE seat holders, who eventually approved the deal.

"Any time you're trying to do something different or innovative, there's always those who don't necessarily agree," Mr. Thain said.

Consumer advocacy groups Thursday argued Mr. Thain's latest merger creates a bank that is "too big to fail," a contention Mr. Thain tried to rebuff.

The current regulatory framework looks beyond asset size when determining risks to financial stability, he said, adding that this transaction wouldn't result in greater risk to the country's financial system.

If the deal is completed, CIT would boost its assets above a $50 billion threshold imposed by the U.S. Dodd-Frank law requiring Federal Reserve supervision and tougher capital rules. Still, the assets of CIT after the deal would still fall far below the $1 trillion-plus balance sheets of the nation's largest banks.

Several business associations in testimony Thursday praised OneWest Bank and its devotion to the community. Many groups that appeared on opposition panels said they weren't against the idea of a merger, but instead wanted to ensure the bank commits sufficient resources to the community.

Write to Julie Steinberg at julie.steinberg@wsj.com

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