Making It Easier for One Million Customers & Counting: American Water’s ‘My H2O Online’ Customer Service Website Reache...
June 21 2016 - 5:40PM
Business Wire
American Water (NYSE: AWK), the nation’s largest publicly traded
water and wastewater utility company, today announced the company
has reached a milestone of 1 million active registered customers on
the company’s 24-hour “My H2O Online” customer account management
site, www.amwater.com/myh2o.
“American Water places a high value on providing exceptional
customer service, so reaching this milestone of 1 million customers
regularly using My H2O Online is a tremendous accomplishment,” said
Karla Olson Teasley, vice president and chief customer
experience officer. "We want to make it easy for customers to do
business with us, and we are gratified the efforts we have made in
our self-service website are proving to be successful among our
customers.”
Customers in every American Water regulated service area have
access to My H2O Online. It allows customers to take care of some
of the most common reasons they contact the company, from
requesting appointments for turning service on or off to managing
their account, checking their balance and paying their bills.
Customers with more than one property are also able to see all of
their accounts at a glance.
Through My H2O Online, customers can also select to go paperless
by enrolling in the company’s free paperless billing and
automatic payment (also called Electronic Fund Transfer or EFT)
programs. These eco-friendly options also help customers and the
company save postage and paper costs.
In addition, My H2O Online also allows customers to make
individual payments through a My H2O Online account using an
electronic check with no service fee. Credit and debit card
payments are also available but carry a nominal service charge from
the company’s bill pay vendor.
“Any American Water customer can register for an online account
and begin using that account today. All they need is the address of
the property and the account number found on their most-recent
billing statement,” Teasley said.
Founded in 1886, American Water is the largest publicly traded
U.S. water and wastewater utility company. Marking its 130th
anniversary this year, the company employs more than 6,700
dedicated professionals who provide regulated and market-based
drinking water, wastewater and other related services to an
estimated 15 million people in 47 states and Ontario, Canada. More
information can be found at www.amwater.com.
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American WaterDenise Venuti FreeExternal Communications
Manager856-309-4690denise.free@amwater.com
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