Get a Quick Text, Email or Call for Water Emergencies: New Jersey American Water Introduces New Emergency Customer Notificati...
January 13 2016 - 12:26PM
Business Wire
New Jersey American Water has launched its “CodeRED” system,
which delivers high-speed notifications to customers when water
emergencies occur. Customers enrolling in CodeRED can be contacted
quickly by text, email, telephone, and the CodeRED mobile app
depending on their personal preferences.
CodeRED rapidly contacts large numbers of customers about
emergency situations, which include boil water advisories, main
breaks, water conservation requirements and other major events
impacting water service. The system will also be used for
non-urgent notification, such as planned service outages, local
hydrant flushing, low-pressure events and major traffic impacts. In
addition, CodeRED alerts and a map of the impacted areas will be
posted on www.newjerseyamwater.com under “Alert Notifications.”
“Improving service and communications with our customers is a
high priority and CodeRED enables us to quickly alert customers
with the emergency information they need through their preferred
method of contact,” said Peter Eschbach, director of communications
and external affairs at New Jersey American Water. “Once we enter a
notification into the system, it can reach thousands of customers
in a matter of minutes.”
To take full advantage of the new system, customers are
encouraged to log on to the New Jersey American Water’s web
self-service portal called “My H2O Online” (www.amwater.com/myh2o)
to enter their contact information and preferences.
Customers who do not have Internet access can contact New Jersey
American Water’s customer service center at 800-272-1325 on Mondays
through Fridays between 7 a.m. and 7 p.m. to update their contact
information.
Emergency alerts will automatically be sent by CodeRED to all
phone numbers and e-mail addresses that are on record. Customers
will be sent non-urgent notifications only if they opt-in to
receive them. Standard text, data and phone rates may apply.
The My H2O Online self-service portal enables customers to
access their account, check water usage, pay bills online, and sign
up for paperless billing. Customers who are not enrolled in My H2O
Online can register by visiting www.amwater.com/myh2o. After
filling out the registration form and submitting it, customers will
receive e-mail confirmation from My H2O Online. Click the link
provided within the e-mail to confirm and active your
registration.
The new system also offers the CodeRED Mobile Alert app that
communicates alerts based on location. The free app sends
location-specific notifications to the user’s smartphone. Those who
sign up will receive New Jersey American Water alerts, along with
other public safety information sent by organizations using
CodeRED.
Because CodeRED can only contact customers who have a New Jersey
American Water account, landlords are urged to pass along alerts
and notifications to their tenants. However, tenants can also get
alerts by downloading the CodeRED Mobile Alert app at
www.ecnetwork.com/coderedmobilealert.
New Jersey American Water, a wholly owned subsidiary of American
Water is the largest investor-owned water utility in the state,
providing high-quality and reliable water and/or wastewater
services to approximately 2.5 million people. Founded in 1886,
American Water is the largest and most geographically diverse
publicly traded U.S. water and wastewater utility company. With
headquarters in Voorhees, N.J., the company employs more than 6,800
dedicated professionals who provide drinking water, wastewater and
other related services to approximately 15 million people in 47
states, as well as parts of Canada. More information can be found
by visiting www.amwater.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160113006033/en/
New Jersey American WaterRichard Barnes,
856-782-2371richard.barnes@amwater.com
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