Gap to End On-Call Scheduling by September
August 26 2015 - 7:32PM
Dow Jones News
By Maria Armental
Gap Inc. is ending a controversial scheduling practice that
changed workers' schedules with little notice.
The retailer said it would end using so-called "on-call
scheduling" by the end of September and give workers 10- to
14-days' notice of schedules as part of a push to improve workers'
life-work balance, said Lauren Wilkinson, a spokeswoman for Gap.
The advance scheduling notices will be phased in starting in
September and are projected to be used by all stores in the U.S. by
early 2016, Ms. Wilkinson said.
Ms. Wilkinson said the company--which operates the Gap, Old Navy
and Banana Republic brands--hasn't made any adjustments to
scheduling practices abroad.
"Over all, we feel confident with out scheduling system in other
countries," she said.
On-call scheduling allows retailers to adjust staffing levels
based on real-time sales and traffic information, requiring workers
to make themselves available for shifts with little notice or
canceling shifts also with little notice.
Gap was one of the retailers that received warning letters from
New York Attorney General Eric Schneiderman saying such practices
may violate state law.
Abercrombie & Fitch Co. has said it would end the so-called
on-call scheduling by the end of the year. L Brands Inc.'s
Victoria's Secret has also agreed to cease the practice.
Write to Maria Armental at maria.armental@wsj.com
Subscribe to WSJ: http://online.wsj.com?mod=djnwires
(END) Dow Jones Newswires
August 26, 2015 19:17 ET (23:17 GMT)
Copyright (c) 2015 Dow Jones & Company, Inc.
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