Accenture Achieves Lead Position in Innovation Category of HfS Research’s Telecom Operations As-a-Service Report
June 27 2016 - 8:03AM
Business Wire
Accenture (NYSE: ACN) is positioned in the ‘Winner’s Circle’ and
as the overall leader in innovation, ahead of all competitors, in
the HfS Research Telecom Operations As-a-Service Blueprint
Report.
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The report recognizes Accenture for its three-layer approach to
governance ensuring tactical, operational and strategic issues and
opportunities are proactively managed; for embedding automation and
analytics into all of its engagements; for its structured
platform-led crowdsourcing approach for tapping external and
internal capabilities on demand; and for its 360° approach to
addressing security across people, processes and technology.
Clients praised Accenture in the report for its ability to deliver
tangible business outcomes such as capital expenditure efficiency,
process efficiency, cost reduction and customer satisfaction.
“Accenture’s market-leading position in our report is a result
of its ability to deliver business outcomes to its global clients
and for its compelling As-a-Service vision with a full set of
offerings in telecom,” said Phil Fersht, CEO and chief analyst
of HfS Research – The Services Research Company™. “As the overall
leader in innovation, Accenture has an articulate vision and new
way of thinking, having made recognizable investments in automation
to drive new insights and operating models for its clients.”
The report assessed eight major service providers with an
emphasis on their ability to adopt the As-a-Service ideals which
describe a more flexible, outcome focused way of engaging and
managing resources to deliver services. HfS notes that the
As-a-Service telecom operations market has the potential to reach
$2.5 billion – 25 percent of the potential telecom operations
market – yet currently only comprises about $300 million (nine
percent).
“Our ongoing market leadership is a result of our industry
expertise, our analytics that drive improved decision-making, our
process excellence and our streamlined digital technology that
create client value,” said Debbie Polishook, group operating
officer, Accenture Operations. “We remain committed to continually
innovating our offerings to align with our As-a-Service strategy
and to bring new and increased business performance to our
clients.”
Additional Accenture strengths highlighted in the report
include:
- Vision of Telecoms As-a-Service
Economy: Accenture has developed a comprehensive roadmap of how
telecoms can transform into integrated digital service providers,
enabling them to compete in the digital economy.
- Delivery of Services for All
Processes: Accenture has a depth of client experiences and
capabilities across all telecom operations sub-processes of
network, fulfillment, assurance and billing. Clients have seen
transformative solutions in all areas and a deep bench of skilled
delivery resources, and have benefited from Accenture’s automation
and analytics capabilities.
- Analytics and Experience of
Delivering Business Outcomes: Accenture has demonstrated its
strong analytics credentials with a large number of case studies.
Clients benefit from Accenture’s focus on tangible business
outcomes.
- Quality of Customers: Accenture
has one of the highest number of clients in the ranks of the top 50
telecoms.
The findings of the HfS Blueprint report were determined by over
500 data points collected in Q1 2016 and Q2 2016, covering buyers,
providers and advisors/influencers of telecom operations
services.
The HfS Research Telecom Operations As-a-Service Blueprint
Report can be accessed here.
About Accenture.
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With more than 375,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
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AccentureOriana Branon, +
1-415-537-5032oriana.branon@accenture.com
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