Accenture Introduces a High Velocity Customer Experience Solution Designed for Fast, Simplified Implementations of SAP® Solu...
June 27 2016 - 7:57AM
Business Wire
New CRM Digital Transformation Roadmap and High
Velocity Customer Experience Solution from Accenture Accelerate and
Simplify Journey to Omni-Channel Digital Customer Experience
Accenture (NYSE:ACN) is launching a High Velocity Customer
Experience solution, a fully functional and ready-to-use
preconfigured solution built on a foundation of Accenture’s global
experience and leading practices on customer engagement and
commerce solutions from SAP Hybris. It is designed for fast
deployment with predictable results at a reduced cost, and high
flexibility that can be tailored to clients’ needs. High Velocity
Customer Experience can be implemented in as little as three
months, helping clients easily move processes into the cloud and
accelerating time to value.
Driving simplicity with a comprehensive global offering, High
Velocity Customer Experience goes beyond configuration to include
complete end-to-end project deliverables intended to successfully
support all aspects of the implementation lifecycle of SAP Hybris’
customer engagement and commerce solutions.
“High Velocity Customer Experience can help improve sales growth
by maximizing customer face time and increasing customer retention
and loyalty. It streamlines collaboration between sales, service,
social marketing and digital operations across the organization,”
said Chris Krammer, global managing director of Accenture’s SAP
Sales & Customer Service domain. “Combined with the digital
technologies provided by SAP Hybris’ customer engagement and
commerce suite, this can dramatically improve the customer
experience through an omni-channel platform that knocks down silos
and boundaries, and consolidates and harmonizes multiple data
sources.”
Accenture and SAP are working together to help clients assess
their existing CRM landscape, including 3rd party solutions,
interfaces and custom add-ons. Based on the results, market trends
and future requirements, Accenture builds a client-specific digital
transformation roadmap and a solution plan that outlines their
digital customer experience journey. Accenture’s High Velocity
Customer Experience accelerates that journey with a complete
solution that is designed to help clients easily modify scope by
including add-ons to requirements, and to lower risk with a highly
predictive solution and Accenture’s leading business processes and
proven methodology.
“With cloud solutions, customers are constantly looking for ways
to reduce cost and risk, while gaining speed,” said Patrick Finn,
Senior Vice President of Strategic Alliances, SAP Hybris. “Through
this new offering from Accenture, our mutual customers will benefit
from the standardization needed to help them quickly and
efficiently implement SAP Hybris solutions.”
Accenture’s dedicated Sales & Customer Service practice
comprises thousands of SAP CRM, SAP Hybris Cloud for Customer, SAP
Hybris Marketing and SAP Hybris Billing practitioners, as well as
service delivery and change management professionals who bring
consulting, technology and outsourcing capabilities to clients
around the world. Accenture has been recognized by SAP Hybris as
Global Partner of the Year for the third consecutive year and for
globally delivering SAP’s customer engagement and commerce
solutions for clients with complex, global CRM and omni-channel
requirements.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately
375,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
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AccentureJulie Bennink, + 1
312-693-7301julie.i.bennink@accenture.com
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