RSA and Accenture Extend BPO Agreement for Insurance Services
February 10 2016 - 3:59AM
Business Wire
RSA, the leading international insurer, has extended its
relationship with Accenture (NYSE:ACN), selecting the company as
its preferred supplier for insurance business process outsourcing
(BPO) services for an additional six years to 2021.
Under the new contract, Accenture will provide RSA UK with
back-office administration and customer support services across its
sales, service, claims and finance operations, supporting both
direct customer and intermediated businesses. Accenture will also
identify additional opportunities for standardization, automation
and cross-training to help RSA deliver a superior customer-focused
operation.
UK Chief Operating Officer Darren Mackenzie said, “We are
delighted to extend our contract with Accenture. They offer both
flexibility and a unique understanding of our business and the
conditions we face in the market. The contract extension reflects
Accenture’s role as a valued business partner to RSA and its proven
track record in delivering significant cost reductions and
enhancing our operations as we aspire to achieve best-in-class
performance.”
Andrew Poppleton, managing director of Accenture’s Financial
Services practice in the UK and Ireland, said, “We are proud of our
long history working with RSA to deliver cost-savings and
operational efficiency. We look forward to helping RSA create and
support a more agile and dynamic workforce as they continue on
their journey of significant transformation through an as-a-service
delivery model.”
This new agreement complements an existing contract the two
companies have for management consulting, application development
and management services. Under that contract, Accenture provides
development, implementation and ongoing maintenance services for
RSA UK’s IT applications in the UK and Ireland, including those
related to customer relationship management, claims processing,
commercial lines products, policy management and back-office
operations.
About RSA
With a 300 year heritage, RSA is a multinational insurance
group. RSA has operations in the UK & Ireland, Scandinavia,
Canada, Latin American and the Middle East with the capability to
write business in around 140 countries. Focusing on general
insurance, RSA has around 18,500 employees and, in 2014, its net
written premiums were £7.5 billion.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately
373,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
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AccentureMelissa Volin, + 1
267-216-1815melissa.volin@accenture.comorPetra Shuttlewood, + 44
7788 305373petra.shuttlewood@accenture.com
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