Accenture Achieves Lead Innovation Position in “Winner's Circle” for Bus. Process Outsourcing in the Utilities Industry i...
February 09 2016 - 07:57AM
Business Wire
Accenture (NYSE:ACN) has been positioned in the 'Winner's
Circle' of HfS Research's inaugural Blueprint Report for Utilities
Business Process Outsourcing (BPO). Accenture is ranked as one of
the leaders in the report, which assessed seven service providers
based on execution and innovation.
The report focused on three key needs of utility companies:
Rapid innovation to grow top lines with new energy sources,
customer centricity to differentiate and operational efficiency to
manage bottom lines. Accenture was positioned in the Winner’s
Circle in areas of both innovation and execution.
“We see Accenture demonstrating an advanced capability for
utilities As-a-Service – spanning platforms, automation and
analytics. It is actively investing in redesigning and delivering
utilities operations using these As-a-Service constructs. Another
big differentiator is the deep relationships and network that it
has built around the diversifying utilities ecosystem; clients
really valued Accenture’s role in gaining access to thought leaders
and technology startups” said Reetika Joshi, Research Director,
Operations & Analytics Strategies, HfS Research.
Accenture was recognized as a business outcomes-focused global
service provider with technology and digital capabilities.
Additional strengths highlighted in the report include:
- Progress on Embedding Analytics and
Automation: Accenture demonstrated several examples of how it
is redefining the scope and business outcomes impacted by BPO
processes through these levers.
- Thought Leadership Influencing
Utilities-Specific BPO Engagements: Accenture has consistently
invested in R&D to understand the sea-shifts in the utilities
industry, and its vision for the vertical resonates well with
clients.
- A Unique Approach on Writing Off
Legacy with a Modular Platform Strategy: Accenture’s platform
strategy for utilities enables a full write-off of legacy
investments. The technology is scalable, flexible, secure and
modular enough to adapt to different business scenarios to deliver
platform-based BPO through an As-a-Service construct.
- Differentiated Analytics-Driven
Offerings: Accenture’s Utilities BPO services include solutions
for digital-enabled customers, new products and services, smart
meter and field force management.
“We are proud to be positioned in the Winner’s Circle in this
report which aligns with our ability to deliver value through
intelligent operations and innovations that reshape the utilities
operating models” said Mike Salvino, group chief executive,
Accenture Operations. “As more utility companies shift to an
As-a-Service model, we are committed to providing services that go
beyond cost savings to deliver true business value in areas such as
new top line revenues, quality, productivity and better
insights.“
An excerpt of the full report can be found here.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With approximately
373,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and
lives. Visit us at www.accenture.com.
About HfS
HfS Research is the leading independent global analyst authority
and knowledge community for the business and IT services industry.
HfS serves the research and strategy needs of business and IT
operations leaders across finance, supply chain, human resources,
marketing, customer management, and core industry functions. HfS
provides detailed and thoughtful analyst coverage of the various
areas that impact successful business outcomes, namely, process
automation and outsourcing, global business services frameworks,
mobility, analytics, and social collaboration. HfS also focuses
heavily on talent acquisition, development, and motivation
strategies. HfS applies its acclaimed crowdsourced Blueprint
MethodologyTM to evaluate the performance of service providers in
terms of innovating and then executing against those business
outcomes.
Copyright © 2016 Accenture
All rights reserved.
Accenture, its logo, and High Performance Delivered are
trademarks of Accenture.
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AccentureJulie Bennink, +
1-312-693-7301julie.l.bennink@accenture.com
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