Accenture Achieves Leader Position on Everest Group’s PEAK Matrix™ for Business Process Outsourcing in the Mortgage Indus...
June 22 2015 - 8:03AM
Business Wire
Accenture (NYSE: ACN) has been named a Leader in Business
Process Outsourcing (BPO) for the mortgage industry in Everest
Group’s recent report: Mortgage BPO – Service Provider Landscape
with PEAK Matrix Assessment 2015. Accenture is ranked the overall
leader in the report, which assessed 14 mortgage BPO service
providers based on two key dimensions: market success and delivery
capability (scale, scope, technology solutions and innovation, and
delivery footprint). Accenture received the highest overall
positioning in both dimensions.
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The report emphasized the increasing importance of BPO in
helping lenders achieve success in the mortgage marketplace as
loan-origination costs continue to rise, customer satisfaction
continues to fall and competition intensifies, with newer
participants entering the space. At the same time, there is growing
demand for service providers to deliver technologies, including
digital and mobility solutions, designed to bring innovation
to sales and operations.
“In addition to providing traditional BPO services at the top of
the leader board, Accenture also delivers end-to-end utility-based
offerings to a number of lenders,” said Rajesh Ranjan, Partner and
Head, Business Process Services, at Everest Group. “Coupled with
robust technology offerings and a holistic suite of services, they
are well-positioned to service the newer market demands.”
Accenture was positioned as the overall Leader in the report
because of its growth in operations scale, execution capabilities
and robust technology offerings, all of which position the company
to meet the growing demands of banks and other mortgage providers.
The report cites Accenture’s acquisitions of Zenta and Mortgage
Cadence as extending its product offerings, enabling Accenture to
deliver an end-to-end utility-based offering across all sectors of
the market, including home equity where it recently acquired a
portion of a US lender’s operations.
“We are pleased to be recognized as a Leader in the mortgage BPO
industry, which stands out as the largest submarket within the
banking BPO space,” said Terry Moore, global senior managing
director of Accenture Credit Services. “Our best-in-class
automation, digital and analytics capabilities, effective
compliance, experienced personnel and rigorous quality control help
lenders deliver differentiated borrower experience, shorter
time-to-close and reduced cost-per-loan. These are all key elements
to effectively competing in today’s and tomorrow’s dynamic mortgage
market environment.”
Read more about the Everest Group’s PEAK Matrix for Mortgage
BPO.
About Accenture
Accenture is a global management consulting, technology services
and outsourcing company, with more than 323,000 people serving
clients in more than 120 countries. Combining unparalleled
experience, comprehensive capabilities across all industries and
business functions, and extensive research on the world’s most
successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments. The
company generated net revenues of US$30.0 billion for the fiscal
year ended Aug. 31, 2014. Its home page is www.accenture.com.
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AccentureDamon Leavell, + 1
917-452-4083damon.leavell@accenture.comorHannah Unkefer, + 1
415-537-4848hannah.m.unkefer@accenture.com
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