ACE Limited announced today the future claims leadership team it
intends to appoint for the company’s North America Insurance
division. The appointments will take effect upon completion of the
acquisition of Chubb, which is expected in the first quarter of
next year.
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Jeffrey J. Miller will serve as Executive
Vice President, Senior Claims Officer, North America - Casualty,
Workers Compensation and Accident & Health (Photo: Business
Wire)
Jeffrey J. Miller will serve as Executive Vice President, Senior
Claims Officer, North America – Casualty, Workers Compensation and
Accident & Health. Currently, Mr. Miller is Senior Vice
President, Worldwide Third Party Claim Manager and Senior Claim
Legal Officer for Chubb. Douglas Poetzsch will serve as Executive
Vice President, Senior Claims Officer, North America – Property and
Professional Liability. Currently, Mr. Poetzsch is Executive Vice
President and Head of North American Claims for ACE.
Mr. Miller and Mr. Poetzsch will have executive responsibility
for all aspects of claims management for the North America
Insurance division, which as previously announced will be led by
John Lupica, who will serve as Vice Chairman of the new Chubb Group
and Co-President of the North America Insurance division, and Dino
E. Robusto, who will serve as Executive Vice President of the new
Chubb Group and Co-President of the North America Insurance
division. Mr. Miller and Mr. Poetzsch will be responsible for
executing the company’s overall claims strategy for the division’s
six major business units, including National Accounts, Middle
Market, Small Commercial, Personal Insurance, Wholesale/Excess and
Surplus Lines, and Agriculture. They will also have responsibility
for establishing claims processes and protocols required to serve
policyholders and the company’s distribution network of agents and
brokers. Mr. Miller and Mr. Poetzsch will jointly report to Mr.
Robusto and Frank Lattal, Chief Claims Officer for ACE Group who as
previously announced will continue to serve in that role.
Technical Practice Towers Leadership
The North American claims organization will be organized by
major product line with four Technical Practice Towers: Property,
Casualty, Professional Liability, and Workers Compensation and
A&H. The executives leading each tower will be responsible for
overall claims adjudication within their technical tower including
claims quality; execution of the company’s claims strategy
including delivery of superior claims service; establishing best
practices; and claim outcomes. Each executive will also be
responsible for managing and developing the technical tower claims
staff in collaboration with Senior Claims Officers and Regional
Claim Managers. The tower leaders will also play a key role in
integrating technical resources of the combined ACE-Chubb
organization.
William C. Turnbull, Jr. will serve as Senior Vice President and
lead the Property Technical Practice Tower. In this role, in
addition to commercial property claims, Mr. Turnbull will also be
responsible for the vast majority of high net worth personal lines
homeowner property and first party automobile claims. Currently
Senior Vice President, Worldwide First Party Claim Manager for
Chubb, Mr. Turnbull will report to Mr. Poetzsch.
Norm Rafsol will serve as Executive Vice President and lead the
Professional Lines Technical Practice Tower. Currently Executive
Vice President, Senior Claims Officer, Professional Risk Claims for
ACE, Mr. Rafsol will report to Mr. Poetzsch.
Jeff Block will serve as Senior Vice President and lead the
Workers Compensation and A&H Technical Practice Tower.
Currently Senior Vice President, Senior Claims Officer, Workers
Compensation and A&H Claims for ACE, Mr. Block will report to
Mr. Miller.
Mr. Miller will lead the Casualty Technical Practice Tower in
addition to his role as Senior Claims Officer. He will also be
responsible for the North American House Counsel, Chubb’s captive
law firm that will be integrated with the combined company.
Regional Claims Management Leadership
David P. Mc Keon will serve as Senior Vice President and lead
the Regional Claims Management field organization. Currently, Mr.
Mc Keon is Senior Vice President, Eastern Claim Territory Manager
for Chubb. He will be responsible for aligning the claims
organization with the business plans and objectives of the
company’s Regional Executive Officers and Regional Chief Operating
Officers and managing the company’s claims relationships with local
agents, brokers and customers. Mr. Mc Keon will also act as a key
decision maker and escalation point for claims service issues,
supporting Senior Claims Officers and Technical Practice Tower
leaders in staff management and executing key claims initiatives.
He will report to Mr. Miller.
Claim Service Centers Leadership
Clyde Douglas will serve as Senior Vice President and lead the
company’s four North American Claims Service Centers in Chesapeake,
Va., O’Fallon, Mo., Phoenix and Simsbury, Conn. Mr. Douglas is
currently Senior Vice President, Chief Claims Officer, for ACE
Private Risk Services. Mr. Douglas will have executive
responsibility for intake and registration of all First Notices of
Loss and customer inquiries as well as final adjudication of all
service center claims, which will represent more than half of the
total claim volume in the new North American organization. He will
report to Mr. Poetzsch.
North American Claims Operations Leadership
Susan Watts will serve as Senior Vice President and lead
operations for all North American Claims. Ms. Watts is currently
Senior Vice President, Global Claim Center Manager for Chubb. She
will oversee claims operational processing and support with
matrixed responsibility for field and operations staff in the Claim
Service Centers. In addition, Ms. Watts will be responsible for
shared services, including third party administrator oversight,
claims accounting, reporting and compliance; oversight and
coordination with Group Claims of quality assurance, counter-fraud,
recovery and the legal bill audit teams; and training and
licensing. Ms. Watts will also assume executive claims oversight
responsibility for the combined company’s Canadian claims
organization. She will report to Mr. Poetzsch.
Multinational Claims Leadership
Krista Glenn will serve as Senior Vice President and lead the
Multinational Claims team. Ms. Glenn is currently Senior Vice
President, Senior Claims Officer, Multinational Claims, for ACE.
She will have responsibility for the coordination of claims for
global accounts; executive oversight of North American claims
handled in territories outside the U.S.; management of the team
responsible for claims commenced in the U.S. from the company’s
international customers; and marketing and relationship building
with the company’s Global Accounts, Client Advisory Board and
National Accounts customers. She will report to Mr. Miller.
Brandywine Holdings Claims Leadership
Brandywine Holdings, which comprises the North American run-off
operations of ACE, will continue to be run by Bob Omrod, President,
Brandywine Holdings, and report to Mr. Lupica and Mr. Lattal.
“Claims is the fundamental promise of what we sell in every
insurance product,” said Evan G. Greenberg, Chairman and Chief
Executive Officer, ACE Group. “ACE and Chubb share a passion and
discipline for underwriting excellence as well as outstanding
quality claims and loss control service. I have every confidence in
the experience, vision and commitment of this team to lead a claims
organization that is unparalleled in the industry.”
“Our future claims leadership team demonstrates the depth of
experience of the combined company and truly represents the best of
both Chubb and ACE,” said Mr. Lattal. “Jeff, Doug, Bill, Norm,
Dave, Clyde, Susan and Krista are seasoned leaders with exceptional
management, operational and technical claims expertise. I look
forward to working with my current and future colleagues to deliver
an exceptional claims experience for our policyholders and
distribution partners alike.”
“There is nothing more important to clients than having their
claim handled fairly and promptly. We stake our reputation on this
every day,” said Paul J. Krump, who as previously announced will
serve as Executive Vice President for Global Underwriting and
Claims for the parent company. “This claims leadership team
understands what it takes to deliver superior claims service and
will be ready to hit the ground running.”
Leadership Biographies
Jeffrey J. Miller has 28 years of insurance industry and related
legal experience. As Worldwide Third Party Claim Manager and
Senior Claim Legal Officer for Chubb, he is responsible for
the management and resolution of all claims in Casualty,
Professional Liability and Workers Compensation business lines. He
is also responsible for leading Senior Claim Committees and for
overseeing the Internal Coverage, Corporate Liability, and
Litigation Management units of the Claim Department, as well as the
House Counsel operation. Mr. Miller joined Chubb in 2007 as the
Managing Attorney of the New Jersey House Counsel office. Prior to
joining Chubb, Mr. Miller was a partner in the law firm
of DeCotiis, Fitzpatrick, Cole & Wisler where his practice
consisted of complex commercial litigation. He also served in
government as both the Director of the Division of Law and the
Assistant Attorney General in Charge of Litigation in the New
Jersey Attorney General’s Office. Prior to that, Mr. Miller was a
partner and associate in the law firm of Riker, Danzig, Scherer,
Hyland & Perretti. Mr. Miller started his legal career as
a law clerk for the Honorable John W. Bissell of the United States
District Court for the District of New Jersey. Mr. Miller received
his Bachelor of Arts degree in Political Science from Hobart
College and his JD from Fordham University School of Law.
Douglas Poetzsch has 25 years of insurance industry and related
legal experience. As Executive Vice President, Head of Claims for
ACE’s North American claim unit, Mr. Poetzsch oversees six claims
practices that handle the wide variety of commercial insurance
products offered by ACE USA, ACE Westchester and ACE Commercial
Risk Services. Mr. Poetzsch joined ACE in 2004, and most recently
served as Executive Vice President, ACE USA Claims, a position to
which he was appointed in 2010. Prior to this, he served as
Executive Vice President, Head of ACE USA Specialty Claims and
Chief Technical Officer. Before joining ACE, he held senior claims
management positions at The Navigators Group, Gulf Insurance Group
and American International Group (AIG). Mr. Poetzsch is a
non-practicing CPA and lawyer, who received a Bachelor of Business
Administration degree in Accounting from Siena College in
Loudonville, New York, and a JD from Fordham University School of
Law.
About ACE Group
ACE Group is one of the world’s largest multiline property and
casualty insurers. With operations in 54 countries, ACE provides
commercial and personal property and casualty insurance, personal
accident and supplemental health insurance, reinsurance and life
insurance to a diverse group of clients. ACE Limited, the parent
company of ACE Group, is listed on the New York Stock Exchange
(NYSE: ACE) and is a component of the S&P 500 index. Additional
information can be found at: www.acegroup.com.
Cautionary Statement Regarding Forward-Looking
Statements
All forward-looking statements made in this communication,
related to the acquisition of Chubb, potential post-acquisition
performance or otherwise, reflect ACE’s current views with respect
to future events, business transactions and business performance
and are made pursuant to the safe harbor provisions of the Private
Securities Litigation Reform Act of 1995. In some cases, you can
identify forward-looking statements by words such as “may,” “will,”
“should,” ”expect,” “plan,” “anticipate,” “intend,” “believe,”
“estimate,” “predict,” “potential,” “continue,” “could,” “future,”
“project” or other words of similar meaning. All forward-looking
statements involve risks and uncertainties, which may cause actual
results to differ, possibly materially, from those contained in the
forward-looking statements.
Forward-looking statements include, but are not limited to,
statements about the benefits of the proposed transaction involving
ACE and Chubb, including future financial results; ACE’s and
Chubb’s plans, objectives, expectations and intentions; the
expected timing of completion of the transaction and other
statements that are not historical facts. Important factors that
could cause actual results to differ, possibly materially, from
those indicated by the forward-looking statements include, without
limitation, the following: the inability to complete the
transaction in a timely manner; the failure to satisfy other
conditions to completion of the transaction, including receipt of
required regulatory approvals; the failure of the proposed
transaction to close for any other reason; the possibility that any
of the anticipated benefits of the proposed transaction will not be
realized; the risk that integration of Chubb’s operations with
those of ACE will be materially delayed or will be more costly or
difficult than expected; the challenges of integrating and
retaining key employees; the effect of the announcement of the
transaction on ACE’s, Chubb’s or the combined company’s respective
business relationships, operating results and business generally;
the possibility that the anticipated synergies and cost savings of
the merger will not be realized, or will not be realized within the
expected time period; the possibility that the transaction may be
more expensive to complete than anticipated, including as a result
of unexpected factors or events; diversion of management’s
attention from ongoing business operations and opportunities;
general competitive, economic, political and market conditions and
fluctuations; and actions taken or conditions imposed by the United
States and foreign governments and regulatory authorities. In
addition, you should carefully consider the risks and uncertainties
and other factors that may affect future results of the combined
company described in the section entitled “Risk Factors” in the
joint proxy statement/prospectus dated September 11, 2015 that was
delivered to ACE’s and Chubb’s respective shareholders, and in
ACE’s and Chubb’s respective filings with the Securities and
Exchange Commission (“SEC”) that are available on the SEC’s
website, located at www.sec.gov, including the sections entitled
“Risk Factors” in ACE’s Annual Report on Form 10–K for the year
ended December 31, 2014, which was filed with the SEC on February
27, 2015, and “Risk Factors” in Chubb’s Annual Report on Form 10–K
for the year ended December 31, 2014, which was filed with the SEC
on February 26, 2015. You should not place undue reliance on
forward-looking statements, which speak only as of the date of this
communication. ACE undertakes no obligation to publicly update or
revise any forward-looking statements, whether as a result of new
information, future events or otherwise.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20151102005535/en/
ACE LimitedMedia:Jeffrey Zack,
212-827-4444jeffrey.zack@acegroup.comorInvestors:Helen Wilson,
441-299-9283helen.wilson@acegroup.com
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