du selects Ericsson as IT managed services partner
May 23 2016 - 3:00AM
- Ericsson enters into long-term partnership to
manage and operate du's IT infrastructure
- Ericsson assumes end-to-end responsibility for IT
infrastructure, application operations, and security
compliance
- Ericsson's global tools, processes and ways of
working to improve performance and support high-quality customer
experiences
Ericsson (NASDAQ: ERIC) and du, a
telecommunications operator based in Dubai, United Arab Emirates,
have agreed a new long-term partnership in which Ericsson will
manage and operate du's IT infrastructure.
Ericsson will deploy its global tools, processes
and ways of working on an end-to-end basis to improve du's
infrastructure performance and support high-quality customer
experiences.
Ericsson will manage du's IT service desk, data
center operations, and user computing and enterprise system
management processes. In addition, Ericsson will manage IT
application operations for du's Enterprise Support Systems as well
as Operational and Business Support Systems.
Ericsson's responsibilities also include ensuring
IT security compliance for du's IT environment, as well as
supporting du in all future IT infrastructure projects.
Farid Faraidooni, Chief Operations Officer, du,
says: "Today, IT systems play a pivotal role in operators' business
process and service quality assurance. To stay ahead of the game,
we are collaborating with Ericsson to support our rapid growth and
ambition to continue delivering best-in-class services and overall
experiences to our customers.
"Ericsson's solutions will enable us to optimize
service quality and reduce time to market, while simultaneously
becoming more lean and efficient in our operations."
Jean-Claude Geha, Vice President and Head of
Managed Services, Ericsson, says: "IT is moving to the forefront in
managed services as operators seek to enhance customer experience
with more tightly integrated networks and business processes. With
this partnership, Ericsson will transform du's IT landscape and
support their ambition of providing superior customer experience
while also demonstrating our strong capabilities in the IT
space."
Ericsson's telecom IT managed services offering
includes all activities typically performed when running an IT
environment. As a managed services partner, Ericsson brings
cross-domain IT expertise and an in-depth understanding of the
challenges and opportunities facing operators today.
NOTES TO EDITORS
For media kits, backgrounders and high-resolution
photos, please visit www.ericsson.com/press
About du
du started operations in 2007, offering mobile and
fixed telephony, broadband connectivity and IPTV services. Today,
the operator serves more than 8 million individual customers and
over 80,000 businesses in the United Arab Emirates. du also
provides carrier services for businesses and satellite up/downlink
services for TV broadcasters. For more information, go to
www.du.ae
Ericsson is the driving force
behind the Networked Society - a world leader in communications
technology and services. Our long-term relationships with every
major telecom operator in the world allow people, business and
society to fulfill their potential and create a more sustainable
future.
Our services, software and
infrastructure - especially in mobility, broadband and the cloud -
are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and
capture new opportunities.
With approximately 115,000
professionals and customers in 180 countries, we combine global
scale with technology and services leadership. We support networks
that connect more than 2.5 billion subscribers. Forty percent of
the world's mobile traffic is carried over Ericsson networks. And
our investments in research and development ensure that our
solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its
headquarters in Stockholm, Sweden. Net sales in 2015 were SEK 246.9 billion (USD 29.4 billion). Ericsson is
listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in
New York.
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FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations@ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations@ericsson.com
du selects Ericsson as IT managed
services partner
This
announcement is distributed by NASDAQ OMX Corporate Solutions on
behalf of NASDAQ OMX Corporate Solutions clients.
The issuer of this announcement warrants that they are solely
responsible for the content, accuracy and originality of the
information contained therein.
Source: Ericsson via Globenewswire
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