Distinctive Technologies Saves Call Center Jobs
New Technology Uses Automated Process to Increase Call Center Efficiencies
LOUISVILLE, Colo., May 6 /PRNewswire/ -- Distinctive Technologies' announced
today that it has completed development and deployment of it's SDOC (Service
Desk Operations Center) help desk software. Through extended use with PC
Pinpoint, its award winning computer support product, the SDOC has demonstrated
measurable increases in technician efficiencies. Enhancement's to the software
now enables the delivery of these efficiencies within any call center model.
"We have developed a new process for help desk and technical support that
changes the economics of the outsourcing model. By utilizing automation and
changing the support process, our products and services make it feasible to
gain the same economic advantages while keeping your call center in the U.S.,"
says Bob Wing, Chairman and CEO of Distinctive Technologies.
Distinctive Technologies has developed and launched a new patent pending
support process and technology platform that revolutionizes the way customer
service is delivered. By integrating people and technology to increase call
center efficiencies, Distinctive Technologies is reducing dependencies on
overseas call centers. Its integrated service products have combined leading
edge, state-of-the-art support tools, call center processes, self-help and
automation into a simplistic process for support.
Distinctive Technologies is an outsource service provider who supports PC's,
consumer electronic devices, software and a myriad of additional products and
services. Its new technical support process reduces support time by as much as
75%. This reduction results in increased customer satisfaction and reduced
costs. Consumers and small businesses can learn more about Distinctive
Technologies efforts to save call center jobs by visiting the PC Pinpoint
computer service website at: http://www.pcpinpoint.com/.
About Distinctive Technologies, Inc.
Distinctive Technologies is a leading provider of call center service and
support for consumer and business PC's. The privately held, Colorado-based
company was founded in 1996. To learn more about partnership opportunities
email or call 303-439-8650 ext.127 Media Contact:
Bob Wing
303-439-8650 ext. 127
DATASOURCE: Distinctive Technologies, Inc.
CONTACT: Bob Wing of Distinctive Technologies, Inc., +1-303-439-8650, ext. 127, Web site: http://www.pcpinpoint.com/
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