Canadian airline builds on social media
leadership position
CALGARY, April 21, 2016 /CNW/ - WestJet announced today
that it now supports guests' questions, comments and requests 24/7
via its social media accounts on Facebook and Twitter.
"We welcome more than 20 million guests on board every year and
we are thrilled to be the first Canadian airline to respond to
their needs around the clock on social media," said Greg Hounslow, WestJet Manager, Emerging Media.
"Guest care has been at the core of WestJet's success since the
beginning and we made this further investment in our social
presence to continue to meet the evolving needs of our guests. With
our international expansion it is critical to be available to
provide customer service on time-sensitive issues outside of a
nine-to-five world."
WestJet's Social Care team includes a seat in the "heart" of
WestJet's operation, the Operations Control Centre, which provides
the team access to real-time updates on flight activity and other
important information that could impact a guest's travel
experience. In addition to answering social media inquiries,
WestJet's Social Care Specialists also interact with fans and
followers who share the brand's passion for travel and all things
aviation.
Hounslow continued, "WestJet has a reputation for being a leader
in social media in Canada. We look
forward to continuing to raise the bar for social customer service
both domestically and internationally with our Social Care
team."
About WestJet
We are proud to be Canada's highest-rated airline for customer
service, powered by an award-winning culture of care and recognized
as one of the country's top employers. We offer scheduled service
to 100 destinations in North
America, Central America,
the Caribbean and Europe. Through our regional airline, WestJet
Encore, and with partnerships with airlines representing every
major region of the world, we offer our guests more than 150
destinations in more than 20 countries. Leveraging WestJet's
extensive network, flight schedule and remarkable guest experience,
WestJet Vacations delivers affordable, flexible travel experiences
with a variety of accommodation options for every guest. Members of
our WestJet Rewards program earn WestJet dollars on flights,
vacation packages and more. Our members use WestJet dollars towards
the purchase of WestJet flights and vacations packages on any day,
at any time, to any WestJet destination with no blackout
periods ΜΆ even on seat sales. For more information
about everything WestJet, please visit westjet.com.
Recent recognition
includes:
2015/2011/2010/2008/2007/2006/2005 Canada's Most Admired Corporate Culture
(Waterstone Human Capital)
2015 Best Employers in Canada
(Aon Hewitt)
2015/2014/2013 WestJet RBC World Elite MasterCard ranked #1 in
Canada (MoneySense magazine)
2014/2013 WestJet RBC World Elite MasterCard ranked #1 in the
Canada's Choice ranking
(RewardsCanada.ca)
2014 Interbrand Canada's Best Canadian Brands (Rank #20)
2014 Brands of the Year (Strategy magazine)
2014 Canada's Most Preferred
Airline (Ipsos)
2014 Value Airline of the Year (Air Transport World magazine)
2014/2013/2012 Canada's Most
Attractive Employer (Randstad)
2014/2013/2012/2011 Highest equity score: airline, vacation package
supplier brands (Harris/Decima EquiTrend Study)
Connect with WestJet on Facebook at
facebook.com/westjet
Follow WestJet on Twitter at twitter.com/westjet
Subscribe to WestJet on YouTube at
youtube.com/westjet
Read the WestJet blog
at blog.westjet.com
SOURCE WestJet