NEW YORK, July 27, 2016 /PRNewswire/ -- The modern
Internet has evolved far beyond connecting people through
computers, laptops, smartphones and tablets. More and more, it
connects everyday devices such as vehicles, thermostats and even
buildings to make them smarter, more efficient, and easier to
manage.
With that evolution, Verizon is launching Tech Support Pro, a
new customer care service for Fios and High Speed Internet
customers. Tech Support Pro gives customers access to 24/7 support
for connected devices in the home, from computers, laptops and
smartphones, to smart appliances like air conditioners,
washer/dryers and door locks. If a device connects to the
customer's router, Verizon can provide support for installation,
configuration, and troubleshooting.
Tech Support Pro also includes up to five free Mac or Windows PC
tune ups a year, 50 gigabytes of data transfer of pictures and
music between any storage devices, and a smartphone app that
provides instant access to support reps through phone or text.
The app, available on Apple and Android phones and tablets, also
allows customers to send pictures of problems to Tech Support Pro
reps for faster and more accurate diagnosis.
Tech Support Pro costs $10 a month
a la carte for both new and existing Fios Internet and High Speed
Internet customers. For customers who combine it with the Fios
Quantum Gateway router, Verizon is offering a special bundle price
of $15 a month for both, which
equates to a 50 percent discount on Tech Support Pro. For 24/7
support of almost any connected device in the home, it's an
exceptional value.
The more devices someone owns, the more chances there are for
problems to arise, and in 2015, consumers averaged over seven
connected devices per household. For Fios and High Speed Internet
customers, Tech Support Pro removes the frustrations of complicated
setups, software glitches, and any other hurdle that might come up
in their connected world.
New and existing Fios Internet and High Speed Internet customers
can order Tech Support Pro today online at My Verizon or by calling
1-800-VERIZON.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated nearly
$132 billion in 2015 revenues.
Verizon operates America's most reliable wireless network, with
112.6 million retail connections nationwide. The company also
provides communications and entertainment services over America's
most advanced fiber-optic network, and delivers integrated business
solutions to customers worldwide.
Verizon's Online News Center: News releases, feature stories,
executive biographies and media contacts are available at Verizon's
online News Center at www.verizon.com/news/. News releases are also
available through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Media contact:
Ray
McConville
raymond.mcconville@verizon.com
Twitter: @mcconvilleray
Logo - http://photos.prnewswire.com/prnh/20160527/373129LOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/verizon-takes-customer-service-to-the-next-level-with-tech-support-pro-300303001.html
SOURCE Verizon