Verint to Address Bank Transformation Challenges at 2015 BAI Retail Delivery Conference
October 07 2015 - 8:35AM
Business Wire
Company to Explore Omnichannel Banking Environments, Digital
Transformation, Identity Authentication and Fraud Detection, and
Branch of the Future
BAI Retail Delivery
2015Verint Booth
#1030The
VenetianLas Vegas,
NV
As part of its participation in this year’s BAI Retail Delivery
2015, Verint® Systems Inc. (NASDAQ: VRNT) today announced that it
will demonstrate various solutions for the banking industry,
including enterprise and branch workforce optimization, and
identity authentication and fraud detection offerings.
Additionally, several of its industry experts will present
interactive sessions, with topics that will center on trends,
technology and processes that are helping transform bank
operations.
BAI Retail Delivery—a retail financial services event which
takes place October 12-15 at The Venetian in Las Vegas—provides
information that enables attendees to make smarter business
decisions by offering greater clarity regarding key industry
issues. The event will host a series of sessions featuring top
financial strategists and experts that are designed to address
industry challenges and trends, including adopting new
technologies, building meaningful connections and embracing new,
innovative solutions for the banking industry.
During this series of presentations, Verint spokespeople Chris
Zaske, global vice president, and Jenni Palocsik, solutions
marketing director, will share their perspectives on strategies
banks can use to address today’s challenges:
- On Tuesday, October 13 at 11:30 a.m.
PT, Zaske will participate in a panel discussion titled “Leveraging
Innovative Technology to Transform the Branch.” The panelists will
discuss emerging technologies being implemented at branches, how to
optimize roles and responsibilities for branch staff and how to
maximize the brand experience at branch locations.
- In the panel titled “Driving Revenue
Growth Through Customer Engagement” on Tuesday, October 13 at 1:15
p.m. PT, Zaske will join other industry experts to discuss how
organizations can leverage the right tools and strategies to grow
customer engagement and drive revenue.
- Jenni Palocsik will contribute in a
panel titled “Leveraging the Contact Center, Taking Advantage of
All It Has to Offer” on Tuesday, October 13 at 2:00 p.m. PT. She
will be joined by customer Associated Bank, to discuss how bank
call centers can incorporate new strategies and technologies to
better engage their customers in response to changing preferences
and demands.
“Consumer needs and wants in the banking sector continue to
change over time, and the rising use of online banking and mobile
can lead some banks to decide to reduce their brick and mortar
branch locations, but this can have an impact on customer service,”
says Marc DeCastro, research director, consumer banking engagement
strategies practice, IDC Financial Insights. “The challenge lies in
creating the right balance among these emerging channels and the
tried and tested branch operations.”
At its booth and during sessions, Verint industry experts will
address a number of significant banking trends including:
- Continuing importance of the
branch. Even as more people shift to digital channels, recent
research shows that even as some banks reduce the size of their
branch networks, customers are still expressing the need for a
branch nearby for in-person service.
- The branch as part of omnichannel
strategy. The branch continues to be a critical element for
maintaining and building customer relationships, providing an
opportunity to deliver better customer service and increase sales
when employees are empowered with 360-degree view of customer
interactions.
- Metrics for management.
Meaningful metrics and measurements can give bank executives better
visibility into how their branches are working and provide key
insights into ways to improve branch processes.
- Identity authentication and fraud
detection. Increasing security by using passive voice
biometrics “behind the scenes” helps prevent fraud attempts through
the call center—eliminating routine security questions and
improving the customer experience.
Throughout the conference, Verint will demonstrate its various
solutions for the banking industry, including the latest Verint
Identity Authentication and Fraud Detection solution. Visit Verint
at booth #1030 for more information.
About Verint Systems
Verint® is a global leader in Actionable Intelligence®, which
has become a necessity in a dynamic world of massive information
growth. By empowering organizations with crucial insights, Verint
solutions enable decision makers to anticipate, respond and take
action, and make more informed, effective and timely
decisions. Our solutions are designed to address three
important areas of the actionable intelligence market: customer
engagement optimization; security intelligence; and fraud, risk and
compliance. Verint’s vision is to create A Smarter World with
Actionable Intelligence®, and today, more than 10,000 organizations
in over 180 countries—including over 80 percent of the Fortune
100—already benefit from this vision. Learn more at
www.verint.com and NASDAQ: VRNT.
This press release contains "forward-looking statements,"
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2015, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2015, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE
SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO,
SUNTECH, and VIGIA are trademarks or registered trademarks of
Verint Systems Inc. or its subsidiaries. Other trademarks mentioned
are the property of their respective owners.
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Industry InformationVerint
Systems Inc.Candace Flynn,
+1-303-254-7152candace.flynn@verint.comorInvestor RelationsVerint Systems Inc.Alan
Roden, +1-631-962-9304alan.roden@verint.com
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