New remote service program increases operator productivity and reduces patient rescheduling
FOXBORO, Mass., April 12 /PRNewswire/ -- Axeda Corporation, a leading provider of enterprise software that enables manufacturers to offer high-value remote services for their products, today announced that VIASYS Healthcare Inc. (NYSE:VAS) has licensed Axeda software for its new VCare Connect(TM) service for healthcare systems. VIASYS is a global, research-based medical technology company focused on respiratory, neurology, medical disposable and orthopedic products.
"In the current regulatory environment it was critical for us to select a remote service solution that was more secure than dial-up and provided auditing capabilities that are not available on standard remote access products," said Greg Martin, VIASYS Healthcare Group President, Customer Care and Information Technology.
VCare Connect(TM) allows VIASYS clinical experts to securely access VIASYS medical systems with customer permission. The design of VCare Connect(TM) makes it easy for customers to initiate remote service requests and provide diagnostic information directly to the VIASYS support team.
"VCare Connect(TM) is a reflection of VIASYS' commitment to customer centric service," said Dale Calder, president and chief executive officer, Axeda Corporation. "This new service will not only help VIASYS operate more efficiently, but it will also provide an even better product experience for their customers." About VIASYS Healthcare Inc.
VIASYS Healthcare Inc. is a global, research-based medical technology company focused on respiratory, neurology, medical disposable and orthopedic products. VIASYS products are marketed under well-recognized trademarks including among others AVEA(R), BEAR(R), BIRD(R), CORFLO(R), CORPAK(R), CORTRAK(R), EME(R), GRASON-STADLER(R), JAEGER(TM), LYRA(R), MEDELEC(R), MICROGAS(R), NAVIGATOR(R), NICOLET(R), NicoletOne(TM), PULMONETICS(TM), SENSORMEDICS(R), TECA(R), TECOMET(TM), VELA(R) and VMAX(R). VIASYS is headquartered in Conshohocken, PA, and its businesses are conducted through its Respiratory Care, NeuroCare, MedSystems and Orthopedics business units. More information can be found at http://www.viasyshealthcare.com/.
About Axeda Corporation Axeda enterprise software enables a new generation of high-value remote services that maximize the value of the products you sell. Customers benefit from increased uptime and a superior product experience, while manufacturers generate increased revenue and higher customer satisfaction ratings with reduced cost of service delivery. Leading organizations such as Abbott Laboratories, Cardinal Health, EMC, Kodak Versamark, and Quantum are using Axeda solutions today to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk. For more information, please visit http://www.axeda.com/.
Axeda is a registered trademark of Axeda Corporation. Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda Usage, Firewall-Friendly, Maximum Results, and Maximum Support are trademarks of Axeda Corporation. All other trademarks are either property of Axeda Corporation or property of their respective owners.
Press Contacts:
Erin Nolan Smith
Director, Marketing Communications
Axeda Corporation
508-718-6351
DATASOURCE: Axeda Corporation CONTACT: Erin Nolan Smith, Director, Marketing Communications of Axeda Corporation, +1-508-718-6351, Web site: http://www.axeda.com/ http://www.viasyshealthcare.com/
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