REDMOND, Wash., and
FARMINGTON, Conn., Nov. 1, 2017 /PRNewswire/ -- Microsoft Corp. and
United Technologies Corp. (UTC) (NYSE: UTX) on Wednesday announced
a strategic agreement that will create a differentiated customer
and employee experience using intelligent technology
innovation.
UTC builds and services millions of products in the field, from
elevators in some of the world's tallest buildings, to engines and
aerospace equipment in the skies, to commercial products that power
smart buildings. Leveraging Microsoft Dynamics 365 and Azure, UTC
intends to empower employees globally with the digital tools and
information needed to support customer interactions for faster,
better and more personalized service.
"At UTC, we build products and services that are vital to
business and impact lives everywhere. Through digital
transformation, we are raising the bar on our capabilities to
predict, prevent and respond to our customers' needs. Collaborating
with Microsoft, and leveraging its intelligent cloud, we are
changing how we define the customer experience," said Vince Campisi, chief digital officer and CIO at
UTC.
"United Technologies is a global leader in the aerospace and
building industries and has a deep commitment to innovation," said
Judson Althoff, executive vice
president, Worldwide Commercial Business, Microsoft. "The
combination of UTC's customer service expertise together with
Microsoft's intelligent cloud will provide a digital business model
for UTC businesses across multiple industries."
A core tenet of UTC's transformation is giving employees the
digital tools and capabilities to work in new and different ways at
market speed. UTC is connecting data, people and products securely
to optimize its sales, customer care and field service operations —
from responding faster to sales opportunities through automation
and intelligence, to predicting maintenance by operationalizing
product data, and empowering thousands of service technicians in
the field with mobile connectivity. Examples of these initiatives
that would be enabled by UTC's use of Microsoft technology include
these:
- Otis will use Dynamics 365 CRM to empower service technicians
and sales teams with a holistic view of the customer relationship
and real-time equipment health data to enable predictive
maintenance, dynamic field dispatching and a more seamless customer
experience.
- Pratt & Whitney is using Azure and Dynamics for cloud-based
field service, sales and marketing solutions to deliver a superior
customer experience.
- UTC Aerospace Systems is building solutions on Azure for
predictive maintenance of aircraft systems, to better ensure the
reliability, safety and cost-efficiency for customers.
- UTC Climate, Controls & Security (CCS) will use Azure as
the cloud platform for its connected facilities initiative, aimed
at helping customers of Carrier heating, ventilating and air
conditioning systems, as well as other CCS products, optimize
comfort, efficiency, fire safety, security and more.
About United Technologies Corp.
United Technologies
Corp., based in Farmington,
Connecticut, provides high-technology systems and services
to the building and aerospace industries. By combining a
passion for science with precision engineering, the company is
creating smart, sustainable solutions that move the world forward.
To learn more about UTC, visit the website or follow the company on
Twitter: @UTC
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft)
is the leading platform and productivity company for the
mobile-first, cloud-first world and its mission is to empower every
person and every organization on the planet to achieve more.
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SOURCE Microsoft Corp.