NEW YORK, Dec. 1, 2016 /PRNewswire/ -- Ubiquity Global
Services, a leading business services organization with deep
expertise in the FinTech and payments space, today announced the
expansion of its existing business relationship with BankMobile, a
division of Customers Bank, member FDIC. Ubiquity, which has been
delivering a variety of customer services to BankMobile since 2015,
has been selected to handle additional business lines including key
aspects of the disputes and chargebacks management process. This
work complements services already provided to BankMobile, including
live customer experience management and management and the
provision of an interactive voice response (IVR) solution.
Personnel in multiple contact centers will be mobilized to support
BankMobile's rapidly-growing customer base.
"We value our partnership with Ubiquity, a truly
customer-centric services provider that has demonstrated an ability
to support our customer experience objectives," said
Warren Taylor, President of
Customer Engagement, Chief of Staff and Head of Banking, at
BankMobile. "As we share a common philosophical approach to
customer service, the expanded partnership makes strategic sense
for BankMobile. Ubiquity's unique experience in the emerging
payments discipline and proven capacity for delivering
comprehensive customer experience management solutions ideally
suits our Customers For Life strategy."
"We are delighted to expand our business relationship with
BankMobile," said Ubiquity's founder and president, Matt Nyren. "We always seek to fully understand
the strategic imperatives facing our clients, and work diligently
to develop and execute truly world class solutions in support of
these goals. BankMobile has an exciting vision for the marketplace,
and we're delighted to partner with them in 2017 and beyond."
About Ubiquity Global Services
Ubiquity Global Services, Inc. (www.ubiquitygs.com) is a
multinational outsourcing organization offering offering a wide
variety of support services designed to improve customer
satisfaction while reducing operating costs. The company's offering
includes live customer experience management services, interactive
voice response (IVR) solutions, multi-channel correspondence
servicing and risk management solutions. Ubiquity has developed a
next-generation technology platform engineered for operational
excellence while delivering our clients meaningful and actionable
business intelligence. Headquartered in New York City, the company's expanding network
includes service delivery locations in the United States, Hungary, Portugal, El
Salvador and the
Philippines. Together with its clients, Ubiquity is
pioneering a new approach for maximizing the potential of every
customer contact.
About BankMobile
Established in 2015, BankMobile, a division of Customers Bank,
is America's largest mobile-first bank, offering fee-free checking
and savings accounts. It provides target customers – millennials,
the underbanked and middle income households with a digital,
effortless, and financially empowering experience. BankMobile
offers checking, savings, lines of credit, joint accounts and
access to over 55,000 surcharge-free ATMs nationwide (BankMobile
VIP customers have free access to every ATM in the country, which
is more than 400,000 ATMs), a guaranteed higher savings rate than
the top four banks in the nation, a personal banker for all
customers, and a free financial advisor for VIP customers.
BankMobile is operating as the digital banking division of
Customers Bank, which is a Federal Reserve regulated and
FDIC-insured commercial bank. For more information, please visit
www.bankmobile.com.
Contact:
Ubiquity Global Services
Contact: Stuart Littler
Phone: +1 646-679-4903
Email: stuart.littler@ubiquitygs.com
BankMobile
Contact: Kati Bergou
Phone: 212-805-3014
Email: kbergou@rubensteinpr.com
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SOURCE Ubiquity Global Services, Inc.