UPS Access Point Locker Program Expanded To Help Online Retailers Increase Sales
June 30 2016 - 1:00PM
- Smart lockers can drive sales and loyalty for
‘e-commerce stranded’
- Locker locations can appear as a shipping address
during checkout
- More than 8,000 UPS Access Point locations across the
U.S.
UPS (NYSE:UPS) is making it easier for online retailers to
increase sales and improve the shopper’s online experience by
expanding its smart locker program from nine locations in Chicago
to 300 locations nationwide. The UPS Access Point™ lockers are
alternate delivery locations that are usually outside and
accessible 24 hours a day at convenience stores and other
locations. Online retailers can integrate the locker delivery
addresses into their web checkout process to give ‘e-commerce
stranded’ consumers, who live in a residence where front-door
delivery is not possible, a nearby delivery location.
“For online retailers, providing additional convenient delivery
locations is one of the secrets to more shopping cart conversions,
greater loyalty and happier customers.” said Kalin Robinson,
director of the UPS Access Point locker program. “UPS Access Point
lockers can be easily accessed when it fits the shopper’s schedule,
giving an online retailer added value to present at checkout. The
lockers enable more shoppers to enjoy the ease and simplicity of
buying online.”
The lockers are an integrated part of UPS’s portfolio of
services for online and multichannel retailers. For example, UPS My
Choice® members can redirect their deliveries to a UPS Access Point
locker, UPS Access Point retail location, or another alternate
delivery location. UPS My Choice members who choose a UPS Access
Point locker can also receive a barcode on their smartphone for
even faster pickup.
UPS is working with 7-Eleven and independently owned and
operated retailers to offer the locker program in select areas
across the country. The staggered rollout began in June and
initially will be available in Illinois, New York, Pennsylvania,
Virginia and Washington State. Subsequent states are planned to
include California, Florida, Georgia, Massachusetts, Missouri, New
Hampshire, New Jersey and Texas.
According to the UPS Pulse of the Online Shopper™ study, more
than half of avid online shoppers, who make two or more online
purchases in a typical three-month time period, are interested in
an alternate delivery location with extended hours. Preference for
alternate delivery locations grew nine points (to 35%) in the last
two years according to the UPS study.
When unable to make a delivery at a consumer’s residence, UPS
drivers can leave a delivery notice indicating when and where the
package will be available for pickup at their neighborhood UPS
Access Point location. All that’s needed to pick up the package at
a UPS Access Point locker is the UPS InfoNotice® alert or tracking
number and a valid photo identification card. The process, outlined
in a UPS instructional video, can take less time than a transaction
at an ATM.
“The increase in online shopping parallels the interest in
alternate delivery locations,” continued Robinson. “UPS Access
Point lockers are one of the many ways that UPS is helping our
customers offer consumers a great online shopping experience.”
In addition to self-service lockers, UPS also has more than
8,000 UPS Access Point locations at local businesses across the
United States. These locations are primarily neighborhood
convenience and grocery stores, dry cleaners, delicatessens and The
UPS Store® locations that offer extended evening and weekend hours.
There are currently more than 24,000 locations worldwide.
Retailers that are interested in becoming a UPS Access Point
location or hosting a UPS Access Point locker can learn more and
apply online at UPS.com.
UPS offers several technology-driven services that help
retailers deliver the experience shoppers desire, including:
- UPS Quantum View Manage® provides
manufacturers and retailers with shipment tracking, customs
brokerage and inbound-outbound scheduling;
- UPS i-parcel™ enables consumers around the
world to shop online with U.S. and UK retailers as if they were
shopping in their own country;
- UPS My Choice® provides convenient delivery
options that fit busy lifestyles. More than 25 million consumers
worldwide use the service to manage when and where their packages
arrive, and reschedule or reroute packages to other locations;
and
- The UPS Access Point™ network can be integrated into a
retailer’s online checkout process so that consumers can have their
packages sent directly to the UPS Access Point location of their
choosing.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web at
ups.com® and its corporate blog can be found at longitudes.ups.com.
To get UPS news direct, visit pressroom.ups.com/RSS or follow
@UPS_News.
About 7-Eleven, Inc.
7‑Eleven, Inc. is the premier name and largest chain in the
convenience retailing industry. Based in Irving, Texas,
7‑Eleven® operates, franchises and licenses more than 10,700
7‑Eleven stores in North America. Globally, approximately 59,500
7‑Eleven stores serve customers in 17 countries. Find out more
online at www.7-Eleven.com.
Matt O’Connor
404-828-8113
matthewoconnor@ups.com
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