Two Leading Analyst Firms Rank Amdocs Market-Share Leader in Overall Billing Market for an Additional Consecutive Year
September 24 2015 - 6:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, announced today that it was named the global
market-share leader in the overall billing market by two leading
analyst firms. Looking at all related revenue management systems
and services, Analysys Mason1 estimates Amdocs' market share at
26.7 percent, nearly three times the percentage of the
second-ranked vendor, while Frost & Sullivan's Stratecast2
credits Amdocs with a 17 percent market share. Amdocs has held its
leadership position in the Analysys Mason and Stratecast reports
for the past eight and seven consecutive years, respectively.
Both analyst reports cover a term that predates the close of
Amdocs' recent acquisition of a substantial majority of Comverse's
BSS assets and cover the two companies separately, however Analysys
Mason states it expects the acquisition to further strengthen
Amdocs' market position. Analysys Mason also names Amdocs the
market-share leader in the convergent charging sub-segment,
highlighting higher service provider spend on convergent platforms
driven by their need to consolidate systems environments and
replace legacy platforms to support new use cases.
"Amdocs continues to lead the overall revenue management market
share by a considerable margin," said John Abraham, head of the
revenue management program at Analysys Mason. "The company's latest
portfolio releases delivered enhancements to its flagship
convergent charging solution, including real-time charging
capabilities for voice over LTE and Rich Communication Services
that augment service providers' ability to monetize the next
generation of digital services."
Stratecast views the end-to-end billing process as key to a
positive customer experience in today's era of always-on,
always-available service expectations. They also see this process
as critical for operationalizing new ideas, noting that it is often
impeded by inflexible legacy billing systems.
"Service providers today are looking for best-of-suite solutions
from strategic partners as a way to address the rising criticality
in getting the end-to-end billing process right for enabling and
monetizing today's complex services," said Karl Whitelock, global
director of operations and monetization strategy at Stratecast |
Frost & Sullivan. "Beyond the continued introduction of
state-of-the-art billing and charging capabilities, Amdocs
continues to invest in cross-product enhancements to enable
business value through operational efficiencies and to meet
changing market needs for its customers."
"Customer experience in the digital era requires service
providers to be able to engage and support their customers
consistently and continuously across the customer's channel of
choice," said Chris Williams, head of global marketing at Amdocs.
"New capabilities introduced within our latest CES 9.3 portfolio
allow service providers to enhance the customer experience with on
demand access to rich bill information delivered consistently
across different channels, and a high quality of service for LTE
offerings, also when roaming. With these new capabilities, we are
helping our customers move to deliver what Amdocs has coined The
New World of Customer ExperienceTM, an era where service providers
are expected to offer innovative and personalized services,
delivered consistently across channels and with a seamless network
service experience."
Recent Amdocs wins in the revenue management space include:
- Singtel selects Amdocs for a business transformation project in
its key markets, Singapore and Australia, migrating billing and
customer support for retail, enterprise and government customers
onto a single platform for a holistic view of its customers.
- Telefonica selects Amdocs for a business support systems (BSS)
transformation project in Brazil to provide a seamless,
multi-channel experience for Vivo's quad-play customers across
wireline (including fiber), wireless (pre- and postpaid), Internet
(including fiber) and TV (including IPTV).
- Kcell in Kazakhstan selects Amdocs for a BSS transformation
project under a five-year agreement, targeted to replace
third-party and legacy systems with a single, fully convergent BSS
suite.
On July 2015, Amdocs announced that it has completed the
acquisition of a substantial majority of Comverse's business
support systems (BSS) business unit assets, including Comverse's
converged, prepaid, postpaid and Kenan billing assets. The
acquisition expands and diversifies Amdocs' global customer base
and will enable it to offer additional value, innovation and a
broader range of offerings and services to Comverse's BSS
customers.
1 Analysys Mason research report: "Revenue management systems:
worldwide market shares 2014", Aug. 2015
2 Stratecast research report: "Global CSP billing 2015 edition
part 1: End-to-end CSP billing market forecast and market share
analysis", May 2015
Supporting Resources
- For more information about Amdocs' revenue management and
convergent charging solutions, visit Amdocs at the LTE Voice Summit
2015
- Read more on Amdocs CES portfolio
- Keep up with Amdocs news by visiting the company's website
- Subscribe to Amdocs' RSS Feed and follow us on Twitter,
Facebook, Google+, LinkedIn and YouTube
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world's largest communications,
entertainment and media service providers. Its portfolio powers The
New World of Customer Experience™, where a wide array of innovative
and personalized services are delivered seamlessly to end users,
regardless of device or network. For more than 30 years, Amdocs
solutions, which include BSS, OSS, network control and
optimization, coupled with professional and managed services, have
accelerated business value for its customers by streamlining
complex operating environments, reducing costs and speeding time to
market for new products and services. Amdocs and its more than
24,000 employees serve customers in over 90 countries. Listed on
the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion
in fiscal 2014.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9, May 11 and August
10, 2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-310-481-1431 ext. 21
E-Mail: sara.preto@fusionpr.com
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