Telefonica de Espana Deploys Amdocs Billing Platform to Support
Its Entire Wireline Customer Base
Single Amdocs platform consolidates support previously provided by numerous
disparate billing systems
MADRID and ST. LOUIS, Jan. 12 /PRNewswire-FirstCall/ --
Telefonica de Espana
(NYSE:TEF), the leading wireline operator in Spain, and Amdocs (NYSE:DOX), the
world's leading provider of billing and CRM software and services for true
integrated customer management, announced today that Telefonica de Espana
successfully completed the deployment of the Amdocs billing platform to support
all of its wireline operations.
In addition to supplying the Amdocs billing software, Amdocs also provided
Telefonica de Espana with system integration services to support the rollout.
As a result, Telefonica de Espana is now able to rapidly introduce innovative
offerings, including new broadband ADSL services, while the company's
operational and maintenance costs are significantly reduced. Savings in
maintenance costs alone during 2005 are projected to reach around 60 percent.
The deployment was a successful collaboration between Amdocs and Telefonica
Investigacion y Desarrallo (Telefonica's R&D unit). Several disparate legacy
billing systems were consolidated, and more than 12 million residential and
commercial wireline customers were migrated simultaneously onto the single,
comprehensive Amdocs platform in what's known as a "flash- cut" conversion.
"This is a significant step towards achieving our strategic commitment to
consolidate and modernize our business support systems across the company for
improved agility, flexibility and profitability, moving us a lot closer to
following the strategy for an integrated customer management," said Horacio
Perez Perdigo, chief information officer of Telefonica de Espana. "The
successful, flash-cut move to the single Amdocs solution is a remarkable
achievement for such a large scale, complex project, and the Amdocs selection
was key to help Telefonica in this challenge and to ensure a cost-efficient,
high quality delivery."
The Amdocs billing platform will enable Telefonica de Espana to drive higher
customer satisfaction by offering its customers convergent voice and data
services and price plans, online pricing tools and advanced customer
hierarchies' support. The Amdocs platform will also enable Telefonica de Espana
to shorten the billing cycle by more than 30 percent. Additionally, replacing
several legacy systems with one modernized system will improve operational
efficiency and reduce time-to-market for new services, while further enhancing
operational flexibility.
"The smooth delivery of the Amdocs billing platform to support all of
Telefonica de Espana's wireline customers in Spain reinforces Amdocs' position
as the leading provider of comprehensive solutions to Tier One communications
services providers, including wireline and wireless players," said Michael
Matthews, chief marketing officer of Amdocs. "The state-of-the-art Amdocs
platform enabled Telefonica de Espana to consolidate multiple billing systems
and offer the highest quality of customer service empowered by a single view of
the customer. With advanced billing capabilities to support data and emerging
services, the Amdocs platform provides Telefonica de Espana with a foundation
for future growth."
The rollout was completed in stages. With the acquisition and formatting, and
error management modules previously deployed, the rollout was now completed for
the rating, billing and price plans functionalities of the Amdocs billing
system.
About Telefonica de Espana
Telefonica de Espana is part of the Telefonica Group, one of the world's
leading telecommunications companies. Telefonica is the leading operator in the
Spanish and Portuguese speaking markets and the fifth biggest operator in the
world in terms of market capitalisation. Its activities are centered mainly on
the fixed and mobile telephony businesses with broadband as the key tool for
the development of both of these. The company has a significant presence in 13
countries and has operations in approximately 20. Telefonica has a strong
presence in Latin America, where the company operates in eight countries and
where it concentrates its growth strategy. Its customer base amounts to nearly
100 million clients.
About Amdocs
Amdocs combines innovative software products and services with deep business
knowledge to deliver true integrated customer management to the world's leading
services companies. Our best-in-class billing and CRM products seamlessly link
all customer-facing business processes - marketing, sales, ordering, delivery,
fulfillment, billing, settlement, service, support, and analytics - resulting
in stronger, more profitable customer relationships. Amdocs enables its
customers to implement their business strategy with rapid return on investment,
lower total cost of ownership and improved operational efficiencies. A global
company, Amdocs employs over 9,500 IT professionals and serves customers in
more than 40 countries around the world. Amdocs reported revenue of over $1.77
billion in fiscal 2004. For more information, visit Amdocs at
http://www.amdocs.com/.
Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private Securities
Litigation Reform Act of 1995, including statements about Amdocs' growth and
business results in future quarters. Although we believe the expectations
reflected in such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be obtained or
that any deviations will not be material. Such statements involve risks and
uncertainties that may cause future results to differ from those anticipated.
These risks include, but are not limited to, the effects of general economic
conditions, Amdocs' ability to grow in the mobile, wireline and IP business
segments, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss of
a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. These and other risks are discussed at greater length in the Company's
filings with the Securities and Exchange Commission, including in our Annual
Report on Form 20-F, filed on December 30, 2004.
Media Contacts:
Telefonica de Espana
Direccion de Comunicacion de Telefonica de Espana/ Press Office
Tel: 34-91-584-0909
Fax: 34-91-531-3741
E-Mail:
http://www.telefonica.es/saladeprensa
Amdocs
Chris Loncto
Access Communications for Amdocs
Tel: 1-917-522-3524
E-Mail:
DATASOURCE: Telefonica de Espana
CONTACT: Direccion de Comunicacion de Telefonica de Espana- Press
Office: +34-91-584-0909, Fax: +34-91-531-3741, ;
Chris Loncto, Access Communications for Amdocs, +1-917-522-3524,
Web site: http://www.amdocs.com/
http://www.telefonica.es/saladeprensa