Telefonica Selects Amdocs for an Operational Data Store Solution in Chile and Peru to Consolidate Data Access and Speed Decis...
May 18 2015 - 06:00AM
Delivered by Amdocs Data Management Services,
Operational Data Store Provides Near-Real Time Data Access and
Reporting; Optimizes Telefónica's Business Processes; Speeds
Delivery of New Services Based on Data-Driven Insights
Amdocs (Nasdaq:DOX), the leading provider of customer experience
solutions, today announced that Telefónica, one of the world's
leading service providers with 341 million customers across Latin
America and Europe, has selected Amdocs data management services
for an operational data store solution at its operations in Chile
and Peru. Amdocs' data management services is one component of
Amdocs' big data analytics offering that enables service providers
to collect, store and gain actionable business insights from their
volumes of data.
For Telefónica Chile and Telefónica Peru, Amdocs will implement
an operational data store that aggregates data from multiple
operational sources including charging, collections, ordering,
customer management and enterprise product catalog. Using the
communications-specific Amdocs Logical Data Model (aLDM) to map and
correlate data into a 360-degree view of the customer, the data
store gives Telefónica the ability to produce on-demand a range of
analytic dashboards and prepackaged reports to drive faster and
more informed decision-making. The data store addresses the costly
and complex challenge of mapping thousands of data tables in
Telefónica's operational systems and creates a single data gateway
for its enterprise data warehouse.
"This data store puts vital operational information at the
fingertips of our operations in Chile and Peru so we can see,
analyze and react to market conditions faster," said Phil Jordan,
global chief information officer of Telefónica. "This project
supports our current transformation initiative in Chile and Peru by
providing a more detailed operational picture, allowing us to make
changes more quickly to improve the customer experience. This
is a key element of our strategy to differentiate Telefónica by
enabling all customer interactions online and ensuring a world
class omni-channel and digital customer experience."
"In The New World of Customer ExperienceTM – today's era defined
by rising customer expectations, rapid technology advancements and
intensified competition – it has never been more important for
service providers to streamline business processes to get faster,
data-driven insights," said Manuel Zepeda, president for the
Caribbean and Latin America region at Amdocs. "This
operational data store, supporting the transformation already
underway, will accelerate business value for Telefónica by
delivering actionable business insights. This will allow Telefónica
to not only react even faster to changing market conditions but
also set the pace with new service offerings to deliver a
differentiated customer experience."
Today's announcement marks an expansion of the previously
announced transformation to modernize Telefónica's business support
systems and enable customers to move seamlessly between all
customer interaction channels across its entire quad-play offering
– wireline, wireless, Internet and TV. In addition to the
Telefónica Chile and Telefónica Peru transformation project
announced one year ago, Amdocs earlier this year announced an
omni-channel quad-play transformation initiative for Vivo,
Telefónica's brand in Brazil.Amdocs continues to work with
Telefónica Argentina in the execution of its transformation
initiative involving the company's wireline and wireless lines of
business.
Supporting Resources
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About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of $3.6
billion in fiscal 2014, Amdocs and its more than 22,000 employees
serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9 and May 11,
2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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