ST. LOUIS and MADRID, Jan. 27,
2015 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading
provider of customer experience solutions, today announced that
Telefonica, one of the world's leading service providers, has
selected Amdocs for a business support systems (BSS) transformation
project in Brazil to provide a
seamless, multi-channel experience for Vivo's quad-play customers
across wireline (including fiber), wireless (pre- and postpaid),
Internet (including fiber) and TV (including IPTV). The project
spans customer relationship management including self-service;
service order management; master enterprise catalog, and revenue
management.
The new agreement extends Telefonica's strategy of
differentiating itself by enabling all customer interactions online
and ensuring a consistent experience across all channels, and
follows similar transformation projects awarded to Amdocs for
Telefonica Argentina, Chile and
Peru. As part of this agreement, Amdocs will consolidate
Vivo's multiple third-party legacy systems onto a single Amdocs BSS
platform and will provide system development and delivery, data
migration, testing, business process and change management services
under a five-year maintenance and support services contract
following delivery.
"By modernizing and standardizing Telefonica's BSS on an Amdocs
platform, we can benefit from Amdocs' market-leading products and
best-practice business processes to accelerate Telefonica's
transformation and reinforce our leading position in the Brazilian
market," said Christiane Edington,
chief information officer of Telefonica Brazil. "Our goal is not
only to offer a world-class customer experience throughout all
traditional channels to our customers, but also to enhance this
experience on online and digital channels."
"Based on our long-standing relationship and the success
achieved so far, Telefonica is expanding its relationship with
Amdocs to deliver a personalized experience for Vivo customers,"
said Manuel Zepeda, president for
the Caribbean and Latin America region at Amdocs. "Across Latin
America and especially in the fast-growing Brazilian market, we are
seeing service providers make the evolution to multi-play systems.
This converged, next-generation Amdocs solution will provide a
seamless, real-time view of the customer across all lines of
business and give Telefonica Brazil an agile solution to drive
customer revenues."
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About Amdocs
For more than 30 years, Amdocs has ensured service providers'
success and embraced their biggest challenges. To win in the
connected world, service providers rely on Amdocs to simplify the
customer experience, harness the data explosion, stay ahead with
new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control and
optimization product portfolio with value-driven professional
services and managed services operations. With revenue of
$3.6 billion in fiscal 2014, Amdocs
and its more than 22,000 employees serve customers in over 80
countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014
filed on December 8, 2014.
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SOURCE Amdocs