SAN MATEO, Calif., July 26, 2017 /PRNewswire/ -- Oracle
NetSuite Global Business Unit, one of the world's leading providers
of cloud-based financials / ERP, HR, Professional Services
Automation (PSA) and omnichannel commerce software suites,
announced today that TBI (Telecom Brokerage Inc.), the nation's
largest master agent and technology services distributor, has
continued its rapid growth since graduating to NetSuite from
QuickBooks and an industry-specific solution called RPM Telco. TBI
relies on NetSuite to run end-to-end processes, spanning
financials, quoting, order management, billing, customer
relationship management (CRM) and project management. Additionally,
NetSuite's powerful and flexible SuiteCloud development platform
has enabled TBI to embed the commissions it receives from carriers
and share them with its IT service provider selling partners, all
from within the NetSuite platform.
Since implementing NetSuite in July
2014, TBI sales productivity has soared 133 percent.
Commissionable revenue has doubled, while the workforce has grown
80 percent to 180 employees. The company has improved efficiency
and visibility across the business while strengthening its
partnerships.
Founded in 1991, TBI offers enterprise IT solutions in voice,
data, internet and cloud from more than 85 carriers, including
Verizon, Comcast, AT&T, CenturyLink and Spectrum. As the
company grew in a hot IT market, it needed to streamline complex
operational processes and become more efficient for its selling
partners. TBI evaluated Microsoft Dynamics, Sage, SugarCRM and
Salesforce.com before selecting NetSuite as the optimal platform
for its next phase of growth.
"Our business has seen explosive growth that's a byproduct of
the sector — but also our ability to adapt to market changes with
real-time business intelligence in NetSuite," said Jeff Newton, VP of Enterprise Sales and IT at
TBI. "NetSuite has given us a level of visibility we never
envisioned. We can better manage our customers' experience based on
how efficiently orders move through our system."
TBI initially looked at NetSuite to replace QuickBooks and
provide CRM capabilities. It soon realized, however, that it could
also move its mission-critical commissioning functions from RPM
Telco into a single NetSuite environment. Working with NetSuite
Solution Provider Gurus Solutions and the NetSuite SuiteCloud
development platform, TBI further customized unique processes
within commissioning and its operational support departments.
Visibility into commissioning and order tracking is now shared with
its selling partners directly in NetSuite's unified platform.
"It's a very complex and mission-critical workflow to get
commissions to agents. We were effectively putting our business on
the line by moving commissioning into NetSuite," Newton said. "I
can say our migration from RPM Telco to NetSuite has made this the
most successful technology move TBI has ever undertaken."
With NetSuite, TBI is now able to continue its rapid growth
trajectory. "As we look to grow our business in new sectors and
verticals, NetSuite is not a limiting factor whatsoever," Newton
said. "It scales with the business."
TBI has gained the following benefits since implementing
NetSuite:
Strong partner relationships. With NetSuite Advanced
Partner Center, TBI's more than 3,000 partner users can track
commissions, orders and financial data in NetSuite, as well as run
reports, open tickets and troubleshoot issues.
Business efficiency. TBI has minimized the inefficient
"swivel chair" syndrome of piecing together information across
disparate applications, enabling its personnel to focus on customer
service and driving sales.
Real-time visibility. Reporting and analytics on a single
source of data in NetSuite give TBI real-time insights into key
business metrics that are critical to continuously optimizing
business models and processes.
Project management. TBI relies on the NetSuite Project
Management module to help manage engagements with IT service
provider partners, from planning and contract management through to
implementation.
Agile and flexible development platform. TBI has taken
advantage of the customization capabilities of the NetSuite
SuiteCloud Development Platform and NetSuite partner solutions,
including HubSpot for marketing automation and 8x8 and Five9 for
enterprise contact center, to build an agile cloud ecosystem.
About SuiteCloud
NetSuite's SuiteCloud is a
comprehensive offering of cloud-based products, development tools
and services designed to help customers and commercial software
developers take advantage of the significant economic benefits of
cloud computing. Based on NetSuite, the industry's leading provider
of cloud-based financials / ERP software suites, SuiteCloud enables
customers to run their core business operations in the cloud, and
software developers to target new markets quickly with
newly-created mission-critical applications built on top of mature
and proven business processes.
The SuiteCloud Developer Network (SDN) is a comprehensive
developer program for independent software vendors (ISVs) who build
apps for SuiteCloud. All available SuiteApps are listed on
SuiteApp.com, a single-source online marketplace where NetSuite
customers can find applications to meet specific business process
or industry-specific needs. For more information on SuiteCloud and
the SDN program, please visit www.netsuite.com/developers.
About Oracle NetSuite Global Business Unit
Oracle
NetSuite Global Business Unit pioneered the Cloud Computing
revolution in 1998, establishing the world's first company
dedicated to delivering business applications over the internet.
Today, Oracle NetSuite Global Business Unit provides a suite of
cloud-based financials / Enterprise Resource Planning (ERP), HR and
omnichannel commerce software that runs the business of companies
in more than 100 countries. For more information, please visit
http://www.netsuite.com.
Follow Oracle NetSuite Global Business Unit's Cloud blog,
Facebook page and @NetSuite Twitter handle for real-time
updates.
About Oracle
The Oracle Cloud offers complete SaaS
application suites for ERP, HCM and CX, plus best-in-class database
Platform as a Service (PaaS) and Infrastructure as a
Service (IaaS) from data centers throughout the Americas,
Europe and Asia. For more information about Oracle
(NYSE:ORCL), please visit us at oracle.com.
Trademarks
Oracle and Java are registered trademarks
of Oracle and/or its affiliates. Other names may be trademarks of
their respective owners.
View original
content:http://www.prnewswire.com/news-releases/telecom-brokerage-fuels-rapid-growth-with-netsuite-300494169.html
SOURCE Oracle NetSuite Global Business Unit