Open to all Federal departments and agencies, this program has potential value of $2.5 billion over ten years
CHANTILLY, Va., April 2, 2008 /PRNewswire-FirstCall/ -- TechTeam Government Solutions, Inc., a provider of information technology (IT) services to federal, state and local markets and a wholly-owned subsidiary of TechTeam Global, Inc. (NASDAQ:TEAM), announced today it has won a government-wide indefinite delivery, indefinite quantity (IDIQ) contract for multi-channel contact center services with the General Administration Services' Office of Citizen Services and Communications. The program, called USA Contact, has a potential value over ten years of up to $2.5 billion. Eight other companies were also awarded program contracts.
With USA Contact, TechTeam Government Solutions will be able to bring the contact center commercial best practices honed by its parent company, TechTeam Global, to any government agency. From help desk support to Web services to e-mail support, TechTeam Government Solutions can provide cost-effective infrastructure and consulting expertise that will facilitate citizen access to government information.
This program gives the U.S. Federal Government a vehicle for quickly implementing call centers for emergency or routine purposes that are capable of handling up to one million telephone calls and 75,000 e-mail queries annually from each client. In addition to USA Contact, TechTeam Government Solutions is a prime contractor on three active government-wide acquisition contracts.
"We look forward to working with the Office of Citizen Services and Communications to make sure citizens get whatever information they need," said Paul Barboza, a TechTeam vice president and program manager. "Our proven track record, resources and team partners will strengthen the government's steadfast commitment to help improve citizen services." Said Dennis Kelly, president of TechTeam Government Solutions, "We're excited about this contract award, which makes our commercial best practices, the use of the Information Technology Infrastructure Library (ITIL) methodology and our team of expert subcontractors available across all government agencies and departments through an efficient contract vehicle. We're proud that we can support GSA and help them ensure all citizens have access to the information they need." About TechTeam Government Solutions, Inc.
TechTeam Government Solutions, Inc., a wholly owned subsidiary of TechTeam Global, Inc., is based in Chantilly, Virginia. The company collaborates with federal, state and local governments to provide comprehensive IT lifecycle support in the areas of infrastructure, information assurance, managed services and application services. For information about TechTeam Government Solutions, Inc., please call 800-275-1177 or visit http://www.techteam.com/governmentsolutions.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a worldwide provider of information technology, enterprise support and business process outsourcing services to Fortune 1000 corporations, multinational companies, product providers, small and medium- sized companies, and government entities. TechTeam's ability to integrate computer services into a flexible, ITIL-based solution is a key element of its strategy. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unique expertise and experience in providing information technology support solutions. For information about TechTeam Global, Inc. and its services, call 800-522-4451 from the United States or visit our Web sites at http://www.techteam.com/ and http://www.techteam.eu/. TechTeam's common stock is traded on the Nasdaq Global Market under the symbol "TEAM." Safe Harbor Statement The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include statements regarding, among other things, the Company's performance going forward. Forward-looking statements may be identified by words including, but not limited to, "anticipates," "believes," "intends," "estimates," "promises," "expects," "should," "conditioned upon," and similar expressions. Prospective investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and that actual results may differ materially from those projected in the forward-looking statements as a result of various factors. Specifically, this award is not a guarantee that TechTeam Government Solutions will be able to secure business under the USA Contact contract vehicle. Rather, the award allows TechTeam Government Solutions to bid on requests for proposals issued by various government agencies over the ten-year life of the program. The Company will have to win the competitive bid process in order to obtain any portion of the potential program value noted herein as revenue. Further, if the Company wins an award, it will then have the risks incumbent in launching and managing work awarded under this program. All forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements. Prospective investors should also review the Company's Reports on Forms 8-K, 10-Q, and 10-K filed with the United States Securities and Exchange Commission, including Management's Discussion and Analysis of Financial Condition and Results of Operations, and the risks described therein from time to time. DATASOURCE: TechTeam Global CONTACT: David Haas, TechTeam Government Solutions, Inc., +1-240-333-1125, ; or Jessica Klenk, +1-301-588-2900 Ext. 121, , or Michael Rudd, +1-301-588-2900 Ext. 115, , both of Boscobel Marketing Communications for TechTeam Global Web site: http://www.techteam.com/governmentsolutions http://www.techteam.com/
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