Sunrise Selects Amdocs to Further Digitalize Call Center Operations, Improving Customer Service
December 14 2016 - 06:00AM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that Sunrise, the largest private
service provider in Switzerland offering mobile, fixed, broadband
Internet and TV services, has selected to enhance its existing
Amdocs customer management solution to further digitalize its call
center operations. Following rollout, Sunrise will be able to equip
its call-center agent screens with a single, intuitive and
process-driven interface, unified across lines of business, with
easy-to-use widgets. As a result, Sunrise will be able to simplify
call center workflows, shorten call resolution time and offer
customers a consistent experience, no matter what they are calling
about.
“We’ve been relying on Amdocs’ customer management systems to
deliver great customer service since 2002. Amdocs has been a
valuable partner and we are confident that with this next phase in
our partnership we will manage all the upcoming challenges for
digitalization. With Amdocs as a strategic partner, we believe that
the customer-centric design will give us the ability to provide the
best in class service to our customers,” said Françoise Clemes,
Chief Service Officer at Sunrise.
“By digitalizing its call center operations and unifying the
agent interface across lines-of-business, Sunrise will be providing
its agents with the digital tools, and its customers - with the
omni-channel experience, expected in the digital era,” said Anthony
Goonetilleke, president of the Amdocs Product Business Group.
“Sunrise will also be able to support its strong growth in
subscribers, while reducing operational and agent training
costs.”
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About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control,
optimization and network functions virtualization, coupled with
professional and managed services, have accelerated business value
for its customers by simplifying business complexity, reducing
costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 90
countries. Listed on the NASDAQ Global Select Market, Amdocs had
revenue of $3.7 billion in fiscal 2016.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2016 filed on December 12,
2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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