Singtel Group Selects Amdocs for Digital Transformation in Singapore and Australia
November 10 2015 - 4:02PM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that it has been selected by Singtel,
Asia's leading communications group, for a new business
transformation project targeted to replace various legacy and
third-party systems with a new, online, self-service and commerce
platform that will enable Singtel to offer an improved and
differentiated digital service experience to customers in its key
markets of Singapore and Australia.
Amdocs was selected as a systems integrator to deliver an
integrated platform based on the Amdocs Digital Care and Commerce
solution. The solution builds on the company's latest CES 9.3
portfolio release and incorporates several leading third-party
solutions, including the latest Web technologies in the areas of
content management and delivery, cloud services, analytics, social
media integration and search. Amdocs will also deliver testing
services including performance and security testing to support the
rollout, as well as ongoing application maintenance and support
under a multi-year services agreement.
"Whether in person, over the phone or online, we want to make
sure that every interaction with our customers is seamless and
effortless," said Wu Choy Peng, Group Chief Information Officer,
Singtel. "Amdocs is helping us to achieve this vision on the
digital front. Its Digital Care and Commerce platform provides a
holistic view of all interactions. This would help us to offer our
customers a consistent and personalized experience with seamless
handover between devices and channels."
"We are proud of Singtel Group's continued trust in us to
deliver on their most strategic projects as part of their digital
transformation journey to offer a simpler, more intuitive and
consistent customer experience across channels, as demanded by
customers in the New World of Customer Experience," said Chris
Williams, head of global marketing at Amdocs. "Analysis1 shows that
businesses that embrace digital transformation and are able to
increase customer engagement on their online channels, will seize
more revenue opportunities, operate more efficiently, and be more
profitable than their competitors."
This agreement was signed subsequent to the December 2014
contract announcement with Singtel in December 2014. Amdocs was
selected for a business transformation project to consolidate
Singtel's billing and customer support systems and product catalogs
for retail and enterprise customers across all lines of businesses
(wireless, wireline, broadband internet and television) and
networks (2G, 3G and LTE). The digital transformation project will
integrate with the Amdocs billing and customer care solution into
one platform, providing a single customer view and a master
enterprise-wide catalog for all products and services.
1 MIT center for Digital Business/Cap Gemini Research, 2013
Supporting Resources
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About Singtel
Singtel is Asia's leading communications group providing
next-generation communication, infotainment and technology services
to consumers and businesses across Asia Pacific. The Group has a
presence in Asia, Australia and Africa with over 550 million mobile
customers in 25 countries. In Singapore, Singtel's consumer
operations delivers a complete and integrated suite of services,
including mobile, broadband and TV. Singtel provides a superior
customer experience by continually setting new goals in service,
quality and innovation.
For more information, visit singtel.com.
About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world's largest communications,
entertainment and media service providers. Its portfolio
powers The New World of Customer Experience™, where a wide array of
innovative and personalized services are delivered seamlessly to
end users, regardless of device or network. For more than 30 years,
Amdocs solutions, which include BSS, OSS, network control and
optimization, coupled with professional and managed services, have
accelerated business value for its customers by streamlining
complex operating environments, reducing costs and speeding time to
market for new products and services. Amdocs and its more than
24,000 employees serve customers in over 90 countries. Listed on
the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion
in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs' growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs' ability to grow in the business markets that it serves,
Amdocs' ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2014 filed on December 8, 2014 and
our quarterly 6-K form furnished on February 9, May 11, and August
10, 2015.
CONTACT: Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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