Clarabridge today announced it has been named a Spring 2008 "Recognized
Innovator" finalist by the Service & Support Professionals Association
(SSPA), the largest and most influential association for technology
services and support professionals. Clarabridge, honored for Innovation
in Voice of the Customer, was showcased at the SSPA Best Practices 2008
Conference today in Santa Clara, California.
Winners and finalists were selected by a panel of judges, including
industry experts, SSPA members and SSPA Vice President of Technology
Research John Ragsdale.
"Clarabridge has clearly demonstrated the spirit of innovation with a
unique solution that helps organizations deliver a successful customer
service experience,” said Ragsdale.
Customer-focused organizations succeed by listening to customer input at
every stage of the customer life cycle, producing products, services and
support offerings that exactly fit the needs of consumer or business
customers. The SSPA Voice of the Customer award recognizes Clarabridge
for better solicitation, capture and analysis of customer feedback,
ideas and experiences, and for presenting the findings in an actionable
way to the support organization, as well as across the enterprise.
"We're pleased and honored to be recognized by the SSPA," said Sid
Banerjee, CEO of Clarabridge. "Service and support professionals
increasingly recognize the importance that the support experience plays
in affecting customer satisfaction and loyalty, and realize that buried
in the support interaction are rich support, marketing, and product
insights. Clarabridge's text mining and analytics platform transforms
customer emails, chats, and support verbatims into quantitative,
actionable intelligence, so that firms can track the quality of support,
rapidly act on customer and product issues, and proactively identify and
act on customer feedback, suggestions, and issues that affect the
customer experience."
Clarabridge was also named a finalist in the SSPA’s
Innovation in Proactive Support category in 2007.
More information on the SSPA Services Leadership Conference and SSPA
Recognized Innovators can be found at www.thesspa.com.
Recognized Innovator honorees are being showcased today at the SSPA Best
Practices 2008 Conference, with an awards ceremony as well as tours of
the winners’ booths in the SSPA’s
Technology Services Expo, led by Ragsdale. More information on the
conference and previous Recognized Innovator Awards can be found at www.thesspa.com.
About the SSPA
As the industry’s foremost professionals
association, the Service & Support Professionals Association (SSPA) is a
key resource for the information and best practices needed to make
better business decisions. It brings together the best minds from across
the industry spectrum – from established
companies with successful track records to the pioneering newcomers with
out-of-the-box ideas. The SSPA also partners with thought leaders such
as J.D. Power and Associates and the Wharton School to create programs
that benefit the industry. The SSPA is a member of a global network of
associations that includes the Technology Professional Services
Association (TPSA) and the Association for Services Management
International (AFSMI). For more information, visit www.thesspa.com.
About Clarabridge
Clarabridge provides customer experience management solutions to Fortune
1000 companies seeking to better understand their customers and improve
loyalty. Through its award-winning text analytics technology,
Clarabridge software turns text-based customer feedback from external
and internal sources into valuable customer insight that business
managers use to make service delivery, product and marketing
improvements. Clarabridge provides the industry's first web-based text
analytics solution with its Content Mining ServiceTM,
and its Content Mining PlatformTM is the first
text analytics solution built specifically for the business user.
Clarabridge is headquartered in Reston, Virginia. For more information,
visit www.clarabridge.com.
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