LONDON--Energy regulator Ofgem said Tuesday ScottishPower has agreed to pay 18 million pounds ($26.09 million) for customer service failings, of which up to GBP15 million will be paid to affected customers, and the rest to charity.

Ofgem said it found that ScottishPower failed to treat its customers fairly. It had insufficient contingency plans and it didn't do enough to protect its customers from issues that arose from the implementation of the new IT system, the regulator said.

"This resulted in a significant increase in the number of complaints the supplier received. ScottishPower also handled some of these complaints poorly with a significant number taking too long to resolve," Ofgem said.

However Ofgem said since it opened the investigation, ScottishPower has improved its customer service.

-Write to Ian Walker at ian.walker@wsj.com; @IanWalk40289749

(END) Dow Jones Newswires

April 26, 2016 03:05 ET (07:05 GMT)

Copyright (c) 2016 Dow Jones & Company, Inc.
Iberdrola (PK) (USOTC:IBDRY)
Historical Stock Chart
From Mar 2024 to Apr 2024 Click Here for more Iberdrola (PK) Charts.
Iberdrola (PK) (USOTC:IBDRY)
Historical Stock Chart
From Apr 2023 to Apr 2024 Click Here for more Iberdrola (PK) Charts.