Sam’s Club Launches Groundbreaking Service Program for Televisions, Electronics and Smartphones
April 15 2014 - 9:30AM
Business Wire
Sam’s Club exclusive technology services
include guaranteed buyback program
Sam’s Club and SquareTrade®, the #1 rated protection plan
provider, today announced a new program that dramatically expands
members’ technology and electronics services and support, and helps
reduce the cost of owning the latest and greatest technology. From
smartphones and tablets to cameras and televisions, Sam’s Club
membership now includes exclusive warranty services available in
clubs and at SamsClub.com that simplify the technology purchasing,
protection and upgrade experience.
With the new service, any Sam’s Club member who purchases a
television worth $500 or more can get a $99 4-year SquareTrade
protection plan that includes delivery, set-up, haul-away and
recycling of their old TV. Exclusive to Sam’s Club, the protection
plan also offers a guaranteed buyback program that allows Sam’s
Club members to trade in their TV within six months of purchase and
receive up to half of its price back on a Sam's Club gift card.
Sam’s Club and SamsClub.com also offer SquareTrade protection
plans to members on smartphones and all other electronics. Items
such as printers, gaming consoles, media players, and even
headphones and coffee machines are now covered under the new
SquareTrade protection plans offered at Sam’s Club.
“We designed this program to make it easy and cost effective for
members to buy their phones and electronics at Sam’s Club,” said
Dawn von Bechmann, senior vice president for technology at Sam’s
Club. “Electronics are an investment, and with our competitive new
protection plans our members will save money because they won’t
have to make a new purchase if an accident happens. We also
understand that services throughout the lifecycle of their
purchases are just as important as the product itself, and that’s
why our protection plans also include valuable services like
delivery, take away and technical assistance.”
In addition to SquareTrade’s extended manufacturer coverage on
all devices, the new Sam’s Club program includes:
- Accidental damage protection: Damage to
devices like smartphones, tablets, computers and cameras from
drops, spills and other increasingly common accidents is fully
covered.
- 24/7 tech support: The Sam’s Club Tech
Experts program, provided through Alorica, is available for all
products.
- Guaranteed Buyback up to 24 months
after purchase: Available on smartphones, tablets, televisions and
computers – ensuring members can get value back on their item when
they want to upgrade.
- Delivery and setup: Included on
television plans for TVs purchased at $500 or more.
“The demands upon the consumer to research, understand and
operate technology on a daily basis are greater than ever before.
People need an expert in their court, a resource they can turn to
help them not only simplify but maximize the potential of
technology,” said von Bechmann. “Through our program with
SquareTrade, we’re delivering the best value in the industry and
delighting members with services that make their lives easier.”
“We are thrilled to offer SquareTrade protection to Sam’s Club
members nationwide and look forward to turning the frustrating
experiences caused by accidents and device disappointments into
unexpected positive encounters,” said Steve Abernethy, president
and CEO of SquareTrade. “Our program with Sam’s Club is designed to
help members get the most out of their electronics and give them
piece of mind that should the worst happen, they can depend on
SquareTrade to deliver.”
About Sam’s Club
Sam’s Club®, a division of Wal-Mart Stores, Inc. (NYSE: WMT), is
a leading membership warehouse club offering superior products,
savings and services to millions of members in 635 clubs in the
U.S. and Puerto Rico. To learn more about Sam’s Club, visit
the Sam’s Club Newsroom, shop at SamsClub.com, and
interact with Sam’s Club
on Twitter and Facebook.
About SquareTrade
SquareTrade is the top-rated protection plan provider trusted by
millions of happy customers for its fast and exceptional service.
Unlike old-fashioned warranties, SquareTrade is designed for
today’s consumer and uses innovative technology to deliver a zero
hassle claims process. SquareTrade is headquartered in San
Francisco and London. For more information, go
to www.squaretrade.com.
SquareTrade is a registered trademark of SquareTrade, Inc.
Photos/Multimedia Gallery Available:
http://www.businesswire.com/multimedia/home/20140415005867/en/
Sam’s Club Media RelationsTara Raddohl,
1-800-331-0085SamsClub.com/newsroomorSquareTrade Media
RelationsJessica Hoffman, 408-969-1163Jessica@squaretrade.com
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