Sallie Mae Earns Accreditation and A+ Rating from the Better Business Bureau
October 08 2015 - 1:51PM
Business Wire
Accreditation and Rating Affirm Company’s
Commitment to Quality Customer Service
Sallie Mae Bank – the consumer banking subsidiary of the
nation’s saving, planning, and paying for college company Sallie
Mae – announced today it has been accredited by the Better Business
Bureau (BBB). The company also received the highest possible
rating, an A+, for its customer service practices.
The BBB accreditation affirms Sallie Mae has established, and
maintains, a positive track record in the marketplace, and the
company abides by the BBB’s Accreditation Standards, which mandate
ethical, transparent, and responsive customer service practices
that build customer trust and confidence. The BBB’s letter-grade
rating expresses its degree of confidence that a company will make
good-faith efforts to address concerns filed with the BBB.
"We are pleased to extend accreditation to Sallie Mae, and we
applaud their focus on customer service,” said Christine R. Sauers,
president, Better Business Bureau Serving Delaware. “The BBB
recognizes the value and role of Sallie Mae in helping make the
dream of higher education a reality for students and families.”
In October 2014, Sallie Mae launched its new customer service
operation focused on quality customer service and compliance and
began servicing its own portfolio of private education loans. The
company also rolled out a new online resource – Managing Your Loans
– to help customers effectively manage their private education
loans.
This year, Sallie Mae has invested more than $5 million to
enhance the overall customer experience. The company transitioned
all customer service of its $9.2 billion private education loan
portfolio to the United States and unveiled upgrades and
improvements to the online customer service experience, including
responsive technology.
“The Better Business Bureau is the standard for evaluating
integrity, trustworthiness, and service,” said Raymond J. Quinlan,
chairman and chief executive officer, Sallie Mae. “We are honored
to receive the BBB accreditation and A+ rating, and we are
gratified by this tangible recognition of our commitment to
providing the first-rate experience that each and every one of our
customers deserves.”
For more information on saving, planning, and paying for
college, visit SallieMae.com.
Sallie Mae (NASDAQ: SLM) is the nation’s saving,
planning, and paying for college company. Whether college is a long
way off or just around the corner, Sallie Mae offers products that
promote responsible personal finance, including private education
loans, Upromise rewards, scholarship search, college financial
planning tools, and online retail banking. Learn more at
SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and
its subsidiaries are not sponsored by or agencies of the United
States of America.
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version on businesswire.com: http://www.businesswire.com/news/home/20151008006282/en/
Sallie MaeEllen J. Roberts,
302-451-0428Ellen.roberts@salliemae.com
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