Salesforce CRM has delivered 30 releases and more than 1,000 features in the last 10 years, translating into 67,900 successful customers Sales Cloud 2 brings the best of the consumer Web to business applications, helping companies close more deals, increase their pipeline and grow the bottom line Service Cloud 2 empowers companies to amaze their customers by connecting traditional call center technologies with real-time social conversations happening throughout the cloud
SAN FRANCISCO, Nov. 18 /PRNewswire-FirstCall/ --
Salesforce.com Dreamforce Conference -- Salesforce.com (NYSE:CRM), the enterprise cloud computing company, today set the agenda for the next 10 years of customer success in CRM (http://www.salesforce.com/) with the Sales Cloud 2 and Service Cloud 2. Sales Cloud 2, the world's most popular and complete sales application, is delivering unprecedented customer success and generating market momentum by bringing the best of the consumer Web to business applications. Service Cloud 2 represents the next chapter in the customer service revolution, exponentially increasing the quality of customer service while lowering the cost by leveraging the expertise of the community. Together, Sales Cloud 2 and Service Cloud 2 help companies achieve a 360-degree view of their customers at a time when it is vital to remain on top of every lead, prospect and customer.
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Sales Cloud 2 - The World's Most Complete and Popular Sales Application
-- In 1999, salesforce.com revolutionized sales force automation
(http://www.salesforce.com/crm/sales-force-automation/) by introducing
the Sales Cloud and making it as easy to use as consumer sites like
Amazon.com and eBay. The industry response was nothing short of
amazing, making the Sales Cloud the world's most complete and popular
sales application.
-- Today, thousands of companies are experiencing success with the Sales
Cloud, including Dr Pepper Snapple Group, Yamaha Corporation of
America and Dell.
-- A recent customer satisfaction survey of more than 6,000 global
salesforce.com customers found that executives surveyed are growing
their businesses using Salesforce CRM, with a reported 40% increase in
forecast accuracy, 27% increase in sales revenue and 32% increase in
sales productivity(1).
-- The Sales Cloud has been honored with countless industry awards and
accolades including eight consecutive CODiE Awards for the "Best
Relationship Management Solution." Salesforce.com was also placed in
the leaders quadrant of Gartner's Magic Quadrant for Sales Force
Automation(2).
-- Salesforce.com has delivered 30 seasonal releases to customers with
more than 1,000 features over the last 10 years. Salesforce.com has
set the tone for the industry with an unmatched pace of constant
innovation.
Sales Cloud 2 - Bringing the Best of the Consumer Web to Business Applications
Looking ahead to the next decade, the Sales Cloud 2 is bringing the best of the consumer Web, with its popular services like Twitter, Evite, Google and Youtube, to Sales Cloud 2 customers. In the past year alone, salesforce.com has delivered more than 150 new features and three seasonal releases, creating the world's most complete sales application. The new innovations focused on helping sales professionals drive more sales and generate more leads include:
-- Salesforce for Twitter: Twitter provides a free platform for users to
answer the question "What are you doing?" in 140 characters or less
and broadcast the answer to a community. Salesforce for Twitter will
help sales and marketing professionals increase their pipeline and
sales by helping marketers convert Twitter conversations into
customers and make it easy for sales reps to tweet back to interested
prospects. Marketers can run Twitter campaigns that capture interest
on Twitter and then measure the return on their investment. Sales reps
can also send and track tweets to customers or prospects right from a
contact record.
-- Real-time Quotes: With real-time quotes, sales reps can now use the
Sales Cloud to automatically populate quotes with relevant customer
data. Sales reps can generate and send sales quotes with just a few
clicks, as power sellers do on eBay.
-- Cloud Scheduler: The cloud scheduler will allow companies to schedule
meetings with colleagues and outside customers and partners. The cloud
scheduler will also allow users to set up meetings from within a
contact record with drag and drop simplicity. Built on the Force.com
platform, users will be able to automatically find available meeting
times and schedule business meetings with colleagues, customers and
partners by sending a meeting invite as Evite users do.
-- Mobile Content: Sales Cloud users can now view any document accessible
through the Salesforce CRM content library, like presentations and
spreadsheets, on their mobile phone. Not only can users view the
content, but they can also send the content to prospects and customers
directly from their mobile device. The new mobile content feature
makes accessing content on a phone as easy as finding and watching
Youtube videos on a mobile device.
-- New Charting and Report Builder: Companies now have even more control
when it comes to building and analyzing their dashboards and reports.
New chart types, color options, and data hovers make it even easier to
get fast insights from dashboards. Users can also now drill into
specific subsets of chart data by clicking on chart sub-sections, like
a specific wedge of a pie chart. Building reports will be faster and
more intuitive with the new reporter builder, and users will be
instantly brought to the underlying report data, like users of Google
Analytics. Users can create reports with drag and drop ease and
preview the report and corresponding charts in real time - drag in a
new column or field and instantly see the impact on reports and
charts.
-- Partner Connection Finder: The partner connection finder lets Sales
Cloud 2 customers find new partners to connect and share information
with in real time. Customers can now easily find new partners who are
also salesforce.com users and start sharing leads and opportunity data
as easily as sharing photos with friends on Flickr.
Service Cloud 2 - Customer Success and Market Momentum for the New Customer Service Standard
-- More than 8,000 companies have selected the Service Cloud for their
customer service operations - representing a 175% growth in business
year over year.
-- Companies using the Service Cloud have seen a 28% increase in customer
satisfaction, 25% increase in call deflection, 30% increase in first
call resolution, 37% rise in service and support productivity and a
26% increase in customer retention, according to a recent third party
survey(3).
-- Salesforce.com was placed in the leaders quadrant of Gartner's Magic
Quadrant for CRM Customer Service Support Contacts(4).
Service Cloud 2 - New Product Innovation for Customer Service and Support
Salesforce.com announced the next chapter in the customer service revolution with Service Cloud 2. New product innovations introduced for the customer service industry include:
-- Salesforce Knowledge: Salesforce.com offers the world's first
multi-tenant knowledge base
(http://www.salesforce.com/crm/customer-service-support/knowledge-base
-system/) that is fully integrated with CRM and designed for cloud
computing. Salesforce Knowledge delivers one multi-channel knowledge
base for agents, customers and partners. The core Service Cloud 2
knowledge base delivers the same benefits available to any application
built on the Force.com platform, including rapid deployment, immediate
results, simple customizations, automatic upgrades and more.
-- Salesforce Answers: For years, customer service centers have been
limited to knowledge articles produced by company employees and have
not benefited from the explosion of consumer wisdom that exists across
the Web. Utilizing Service Cloud 2, Salesforce Answers will deliver a
unique online experience that helps companies leverage the expertise
in the cloud for their customers. Salesforce Answers will enable
companies to start the conversation with a unique online customer
community, crowd-source knowledge and leverage Facebook.
-- Salesforce for Twitter: In today's Web-driven world where there is an
expectation of real-time interaction, Salesforce for Twitter and
Service Cloud 2 give companies an easy way to join the real-time
customer service conversations happening on Twitter by enabling them
to search Twitter in real-time, monitor service issues on Twitter,
join Twitter conversations, establish a Twitter support channel and
deliver real-time knowledge.
-- Five-Minute Upgrades: Salesforce.com is unveiling another revolution
for the cloud computing industry with the new five-minute upgrade. The
five-minute upgrade represents an incredible technology achievement
demonstrating the power of the Force.com platform and infrastructure.
Never before have companies been able to take advantage of the latest
technology innovations and evolve their customer service at the rate
they are able to with Service Cloud 2. Salesforce.com is the only
company able to provide its customers with five-minute upgrade
technology because of salesforce.com's real-time, mirrored data
centers and multi-tenant infrastructure.
-- Cisco and Salesforce.com: Salesforce.com and Cisco have come together
to deliver a complete contact center in the cloud. The Cisco and
salesforce.com Customer Interaction Cloud brings together
salesforce.com's Service Cloud 2 with Cisco Unified Communications.
The solution empowers small and medium sized companies to run their
customer service completely in the cloud. Salesforce.com and Cisco
share a vision of moving technology into the cloud and leveraging
social networking sites like Facebook, Twitter and Google to deliver
services to their customers where they are already collaborating.
Supporting Quotes
-- "Today's announcement marks the next chapter in CRM success for
salesforce.com customers. Sales Cloud 2 and Service Cloud 2 represent
the best the industry has to offer for sales and customer service
professionals, helping companies grow their business even in times
like these," said Marc Benioff, chairman and CEO of salesforce.com.
-- "HD Supply Facilities Maintenance is a prime example of how cloud
computing can help a company transition from manual processes to
sophisticated opportunity management quickly," said Mike D'Adamo, vice
president of sales at HD Supply Facilities Maintenance. "The Sales
Cloud has transformed our business, and we're looking forward to
getting our hands on the new innovations from salesforce.com so we can
continue to enhance our ability to exceed our customers' expectations
and gain market share."
-- "Salesforce CRM has helped us improve our business in every way, and
it's translating into greater profitability," said Brian Vass, vice
president of marketing at The Sant Corporation. "The Sales Cloud has
helped our company achieve 83% revenue growth and we are resolving
customer support issues 60% faster with the Service Cloud. We've
reaped all these benefits of cloud computing without the hassle of
deploying and maintaining software. With the new features coming from
salesforce.com, we are confident that our success will continue to
grow."
-- "Salesforce CRM has set the agenda for the CRM industry over the past
10 years. The innovations introduced for Sales Cloud 2 and Service
Cloud 2 ensure that salesforce.com will be one of the leaders to watch
for years to come," said Rebecca Wettemann, VP Research, Nucleus
Research.
Pricing and Availability
-- Salesforce Knowledge is generally available today.
-- Salesforce for Twitter is available today at no additional charge on
the AppExchange for Professional, Enterprise and Unlimited Edition
customers.
-- Chart mixer, color picker, mobile content and partner connection
finder features are available today for salesforce.com customers.
-- Real-time quotes is currently available in pilot and is currently
scheduled to be generally available in February 2010.
-- Salesforce Answers is currently scheduled to be available in pilot by
January 2010 and to become generally available by February 2010.
-- The five-minute upgrade feature is currently available in closed beta
and is scheduled to be a limited pilot starting in February 2010.
-- The cloud scheduler feature is currently scheduled to be in pilot in
February 2010.
-- The report builder feature is currently scheduled to be in developer
preview in February 2010.
-- The combined solution from salesforce.com and Cisco is currently
scheduled to be generally available in the first quarter of 2010.
Supporting Resources
-- For more information on the Sales Cloud, please visit,
http://www.salesforce.com/salescloud2
-- For more information on the Service Cloud, please visit
http://www.salesforce.com/servicecloud2
-- Follow salesforce.com on Twitter @salesforce
About the Magic Quadrants
The Gartner Magic Quadrants are copyrighted 2009 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com's real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of October 31, 2009, salesforce.com manages customer information for approximately 67,900 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE.
Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
(1) Third-party research of 6,000+ customers by Market Tools, Inc.
commissioned by salesforce.com, June 2009
(2) Magic Quadrant for Sales Force Automation by Robert P. DeSisto July
22, 2009
(3) Third-party research of 6,000+ customers by Market Tools, Inc.
commissioned by salesforce.com, June 2009
(4) Magic Quadrant for CRM Customer Service Contact Centers, by Michael
Maoz, April 2009
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DATASOURCE: salesforce.com
CONTACT: Katy Dormer, salesforce.com, +1-415-901-8595,
Web Site: http://www.salesforce.com/