Rimini Street, Inc., the leading third-party maintenance and support
provider for Oracle Corporation’s
(NASDAQ:ORCL) Siebel, PeopleSoft, and JD Edwards software, today
announced the expansion of its maintenance and support services to
include software developed by SAP AG (NYSE:SAP). Rimini Street intends
to initially provide support for the core SAP R/3 products and releases
used by the majority of SAP licensees.
Rimini Street Support Services for SAP Products
Support services for SAP products will include all of the innovative and
robust program features that have made Rimini Street the support
provider of choice for global, Fortune 500, mid-market, and public
sector organizations. Standard features include:
Named, local primary support engineers assigned to each client (no
off-shoring of support calls)
Support through 2020 and beyond for existing releases without required
upgrades
24x7 support coverage with 30-minute or less guaranteed response by a
senior engineer
Application fixes for serious issues and tax and regulatory updates as
needed
Support for client customizations, interoperability and performance at
no additional fee
More than 50 percent cost savings compared to the software vendor
Flexible contract options
Rimini Street fields the most experienced management team in the
industry, having delivered independent support services to more than 175
Fortune 500, mid-market, and public sector entities using Siebel,
PeopleSoft, and JD Edwards products.
SAP Licensees Seek Choice in Support Programs
Rimini Street has received a volume of proactive calls and inquiries
from current SAP licensees seeking an alternative support program that
delivers significant annual savings, a higher-value services mix, and a
safe-haven from costly upgrades. SAP’s recent
announcement that they have raised minimum annual support costs from 17%
to 22% of license fees has led to an increase in SAP licensees seeking
alternative maintenance and support programs.
The majority of SAP licensees are running their businesses on stable and
proven SAP R/3 releases. These R/3 releases are extremely mature and
highly functional software platforms, and are capable, with the proper
support and maintenance, of providing ongoing value and return on
investment to SAP licensees for the next decade and beyond.
Rimini Street Most Experienced Provider in Market
Founded by software support industry visionary Seth Ravin in 2005 and
made up of key executives and managers from leading enterprise software
vendors, including Oracle, SAP, PeopleSoft, Siebel, and JD Edwards,
Rimini Street is the recognized leading choice in third-party enterprise
software support.
“Rimini Street is excited to offer SAP
licensees a new choice in annual support that provides excellent support
services at the best possible value,” said
Seth Ravin, president and CEO, Rimini Street. “SAP
is an advocate of customer choice in support programs and a significant
investor in third-party enterprise software support for Oracle products,
and therefore is uniquely attuned to the benefits third-party support
choices can bring to enterprise software licensees. We look forward to
working with SAP to assure its licensees benefit from a choice of
credible annual support programs that will help SAP licensees achieve
the best possible return on their SAP investment.”
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software
support services. The company is redefining enterprise support services
with an innovative, next-generation program that enables Siebel,
PeopleSoft, JD Edwards, and SAP licensees to save at least 50% in annual
support fees and to remain on their current software release without any
required upgrades or migrations through 2020 and beyond. Global, Fortune
500, mid-market, and public sector organizations from nearly all
industries have selected Rimini Street as their trusted, software vendor
independent support provider. To learn more, please visit www.riministreet.com
or call (702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini
Street, Inc. All other company and product names may be trademarks of
their respective owners. Copyright © 2008. All
rights reserved.
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