TORONTO, May 16, 2017 /CNW/ - Redknee Solutions Inc.
(TSX: RKN), a leading provider of business-critical billing and
charging software and solutions for communications service
providers, is pleased to announce the launch of a Catalyst,
together with Wipro, Verizon, and Infosim, to be presented at TM
Forum, 15-18 May 2017, in
Nice, France. Consumers expect
service providers to meet their needs in real time, like when users
need additional services or a dynamic upgrade to high definition
digital conference services during an active conference call. The
Catalyst demonstrates how digital service providers can achieve an
optimal balance between a superior customer experience and the best
utilization of their network resources and infrastructure. By
leveraging performance measurements and analytics, they can
understand the quality of the user experience and up-sell an even
better service or experience, or compensate for bad or compromised
experiences in an automated manner. Come see the demonstration of
this visionary technology at booth 9 on the 3rd floor
during TM Forum, May 15-18, 2017 in
Nice, France.
The ability for companies to create an extraordinary customer
experience is critical to creating competitive advantage, improving
customer retention, driving high customer satisfaction and growing
their revenue. The Redknee Catalyst uses insight, analytics and
SDN/NFV technology to identify the changing demand profile of a
customer and will automatically initiate actions to improve the
quality of service which results in a better customer experience
and increased revenue for the service provider. The Catalyst
enables service providers to tailor their solutions to the
customers' individual needs by offering additional services or
discounts at right time and in the right way. The Catalyst shows
how service providers can create customer success by improving the
way it automates processes to improve the overall customer
experience.
Dr. David Hock, Director of
Research at Infosim®, commented:
"We are happy to combine our UNMS expertise with the subject matter
knowledge of Verizon, Redknee, and Wipro in their respective
domains. We believe that all together enabled by the rapid
integration through TM Forum Open APIs, we are creating something
really valuable."
Danielle Royston, CEO at Redknee,
commented:
"Mobile users want an easy, streamlined and high quality experience
when it comes to their digital services, Redknee is pleased to work
with Wipro, Verizon and Infosim on this Catalyst to demonstrate how
agile business support systems can dynamically improve the customer
experience while creating a competitive advantage and increased
revenue for the service provider."
For more information about Redknee and its solutions, please go
to www.redknee.com.
About Redknee:
Redknee monetizes today's digital world
to create customer success. We provide a complete portfolio of
mission-critical monetization and subscriber management solutions,
including real-time billing, charging, policy and customer care
modules, which allow Communications Service Providers to charge for
things in new and innovative ways and create a unique user
experience. Available on premise, cloud-based, or as a
Software-as-a-Service, Redknee's low-risk, flexible solutions power
more than 250 businesses across the globe. Established in 1999,
Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned
operating subsidiary Redknee Inc. and its various subsidiaries.
References to Redknee refer to the combined operations of those
entities. For more information about Redknee and its solutions,
please go to www.redknee.com.
SOURCE Redknee Solutions Inc.