J.D. Power study ranks Big Five Banks
annually
TORONTO, July 28, 2016 /CNW/ - With thanks to our millions
of clients and thousands of employees across Canada, RBC is proud to be acknowledged with
the ranking of 'Highest in Customer Satisfaction Among the Big Five
Retail Banks', as part of an announcement today along with the
findings of J.D. Power's 2016 Canadian Retail Banking Satisfaction
Study.
"This recognition speaks to our commitment to clients and our
ongoing efforts to put them first," said Jennifer Tory, Group Head, Personal and
Commercial Banking. "As our clients' lives and routines change, we
are continually working on ways to provide exemplary service and to
make everyday banking easier, whether it's in our branches or local
community, on the phone or through online or mobile.
Acknowledgement like this tells us we are on the right track."
Based on feedback directly collected from thousands of Canadian
consumers, the study measures seven key factors. RBC achieved the
highest scores in Product, Personal Service, Communication and
Financial Advisor.
"The expert advice our employees provide day-in and day-out
makes us proud," added Ms Tory. "This recognition is a
demonstration of the strength of our team and their willingness to
go the extra mile. To everyone who helped us reach this milestone,
we say thank you for always bringing your best to every
client."
Our goal is to serve our clients where and when they want,
enhancing their overall experience and building long-lasting
relationships.
About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest
banks in the world, based on market capitalization. We are one of
North America's leading
diversified financial services companies, and provide personal and
commercial banking, wealth management, insurance, investor services
and capital markets products and services on a global basis. We
have over 80,000 full- and part-time employees who serve more than
16 million personal, business, public sector and institutional
clients through offices in Canada,
the U.S. and 36 other countries. For more information, please visit
rbc.com.
RBC helps communities prosper, supporting a broad range of
community initiatives through donations, community investments,
sponsorships and employee volunteer activities. In 2015, we
contributed more than $121 million to
causes around the world.
SOURCE RBC