Q-nomy Inc. Improves Customer Experience at Chicago’s Malcolm X College
February 07 2016 - 05:54AM
Business Wire
Q-nomy’s Q-Flow® Multi-Channel Visit Management Solution
streamlines student queue flow to eliminate unnecessary wait times
and provides an overall better customer experience.
Q-nomy Inc., a leading global provider of physical and digital
customer experience optimization solutions, today announced it has
delivered its Q-Flow® Multi-Channel Visit Management Solution to
Malcolm X College (MXC). Q-Flow manages student queues and agent
workflows at MXC’s five departments and improves efficiencies and
service levels, reducing costs and enhancing student
experience.
Q-Flow allowed MXC to eliminate waiting times by providing
students and agents a streamlined visit and service experience. MXC
is the first college under City Colleges of Chicago (CCC) to
implement Q-Flow.
“The overall goal of implementing Q-Flow queue management system
was to eliminate lines completely and increase efficiencies by
smart routing of students through all departments”, says Sid
Mandel, VP North American Operations at Q-nomy Inc.
Q-Flow allows students at MXC to use touchscreen kiosks to
check-in and be routed based on request type. Digital signage
screens in each of the college’s five departments are used to show
queue progress and to guide students to the appropriate service
agent. Students can then receive different SMS notifications to
notify them of their ticket number and when they are needed to
return to the waiting area.
Q-nomy’s integration with Microsoft Active Directory (AD) helps
create and update staff accounts and allow for agent single sign on
into Q-Flow. Automated student data import allows students to
easily identify themselves at check-in, and recording of their
interactions with the department.
About Q-nomy Inc.
Q-nomy's vision is to merge and optimize the physical and
digital customer experiences. Q-nomy enables companies and
organizations to make the most of every customer visit in physical
and virtual outlets like stores, branches, clinics and offices as
well as to ecommerce platforms.
Since 2002, Q-nomy helps global household name customers to earn
more sales while streamlining the customer journey. Q-nomy has
offices in North America and the UK, and has over 1200
installations in five continents in retail, telco, finance,
healthcare, education and government organizations.
Additional Resources:
Visit www.qnomy.com
Q-nomy on Facebook - https://www.facebook.com/qnomy
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version on businesswire.com: http://www.businesswire.com/news/home/20160207005033/en/
Q-nomy Inc.Sid Mandel, +1-949-387-3040VP North American
Operations