Philippines’ Globe Telecom Selects Amdocs Service for Automated, Analytics-Driven Revenue Assurance
November 08 2016 - 4:05PM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that Globe Telecom has selected the
Amdocs Revenue Guard service for automated and analytics-driven
revenue assurance. The Amdocs service will enable Globe Telecom to
optimize revenue by proactively identifying and minimizing
traditional and new digital-age revenue leakage risks before they
make a negative impact on revenue or manifest in billing and
charging inaccuracies, which negatively impact the customer
experience.
With the Ayala Corporation and Singtel Telecommunications
Limited as its major shareholders, Globe Telecom is one of the
largest service providers in the Philippines and the purveyor of
the Filipino digital lifestyle through its technologically advanced
mobile, fixed-line and broadband Internet networks. Globe Telecom
will use the Amdocs service to proactively protect its revenue
generating operations across its lines of business. It will also
leverage the consulting and training services offered as part of
Amdocs Revenue Guard to optimize the operations.
“The entry of a company of Amdocs’ magnitude to the revenue
assurance space with its acquisition of cVidya is yet another proof
of the increased importance of this domain for the industry as the
world becomes increasingly digital,” says Rizza Maniego-Eala, chief
financial officer at Globe Telecom. “By integrating the Amdocs
Revenue Guard service into our data lake, we will be able to
centrally analyze and effectively share data across the different
parts of our business, optimizing revenue while keeping operational
costs to the absolute minimum. We see this as an additional
milestone in our transformation to become a digital service
provider.”
The Amdocs Revenue Guard service combines revenue assurance and
fraud management software tools and expertise brought into Amdocs
through its acquisition of cVidya, a leader in this space for the
past 15 years, alongside dedicated professional services from
Amdocs, including risk analysis consulting, business analytics,
training and IT operations. The solution caters to all lines of
business and service providers of all sizes and can be deployed on
premise or in the cloud with flexible engagement models, including
software as a service (SaaS), revenue share and key performance
indicators (KPIs) models.
“In today’s world of digital immediacy, where service providers
like Globe are introducing new digital services at lightning speed
to meet rapidly evolving customer expectations, chief executive
officers are recognizing the urgent need for tools and expertise
that can protect their revenue from new and unknown leakage risks,”
said Eric Updyke, group president, Systems Integration and
Operations at Amdocs. “By combining market-leading technology
with a rich set of services, Amdocs Revenue Guard helps our
customers close the loop between detecting revenue leakage risks
and managing them.”
Earlier this month at the TM Forum’s Innovation
InFocus event in Dallas Texas, Amdocs took part in TM Forum’s
“Smart Life: My Home, My City, My Planet” Catalyst project
with its Revenue Guard service. This future-looking, multi-vendor
Catalyst proof-of-concept created an Internet of Things (IoT)
platform that can deliver automated services, such as connected
home and car services, as prescribed by the user. Amdocs, a leading
contributor to the work of the TM Forum Revenue Assurance group
from its inception via cVidya, provided the much-needed revenue
assurance and cyber-fraud protection layer for this
Catalyst.
Supporting Resources
- Learn more about the Amdocs Revenue Guard service
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About Amdocs
Amdocs is the market leader in customer experience software
solutions for the world’s largest communications, entertainment and
media service providers. For more than 30 years, Amdocs
solutions, which include BSS, OSS, network control, optimization
and network functions virtualization, coupled with professional and
managed services, have accelerated business value for its customers
by simplifying business complexity, reducing costs and delivering a
world-class customer experience.
The Amdocs portfolio enables service providers to capture the
world of digital immediacy by operating across digital dimensions
to engage customers with personalized, omni-channel experiences;
creating a diversified business to capture new revenue streams;
becoming data empowered to make business and operational decisions
based on insight-based and predictive analytics; and achieving
service agility to accelerate the fast rollout of new technologies
and hybrid network services.
Amdocs and its 25,000 employees serve customers in over 90
countries. Listed on the NASDAQ Global Select Market, Amdocs had
revenue of $3.7 billion in fiscal 2016.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10, 2015 and
our quarterly 6-K form furnished on February 16,May 17 and August 8
2016.
Media Contact:
Austin Weedfall
Hotwire PR for Amdocs
Tel: +1-646-790-4737
E-Mail: austin.weedfall@hotwirepr.com
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