Pegasystems Offers Software Industry’s First “Cloud Choice Guarantee”
October 03 2017 - 9:00AM
Pegasystems Inc. (NASDAQ:PEGA), the software company empowering
customer engagement at the world’s leading enterprises, today
announced the Pega Cloud Choice GuaranteeSM program – extending
Pega’s commitment to its clients to deliver enterprise-grade SaaS
software, backed with the flexibility to run their Pega solutions
on the cloud platform that works best for them with no vendor
lock-in. The initiative provides Pega clients with “as a Service”
speed while guaranteeing flexibility into the future – a
combination that no other vendor in the software industry can
match.
Gartner predicts that “by 2020, 90 percent of organizations will
adopt hybrid infrastructure management capabilities.” (1) With the
Pega Cloud Choice Guarantee, Pega delivers to its clients a
software solution fully architected for this next generation of
cloud. Bucking the vendor-centric trend that forces businesses into
proprietary clouds, Pega gives its clients the option to subscribe
to Pega solutions on its native Pega® Cloud or to manage their own
deployments on most other cloud infrastructures based on their
business needs. For clients running Pega on supported third-party
cloud platforms, Pega goes beyond ‘permission to play’ to provide
ongoing support for Pega products on a growing number of cloud
providers – including Amazon Web Services (AWS), Microsoft Azure,
and Pivotal Cloud Foundry.
Now through the Pega Cloud Choice Guarantee, Pega offers the
following benefits for clients running Pega applications on
supported clouds:
- Full Pega Global Customer Service support 24/7 for clients
running Pega
- No penalty for migration to or from any supported cloud
environment
- Reference architectures, related configuration, and support
documentation for deploying and managing Pega technology
- Available runtime components
- Continuous certification of Pega solutions – including Pega®
Platform and all Pega applications – on currently supported cloud
environments
- Commitment to continue evaluating additional popular cloud
platforms
For the increasing number of clients that choose to deploy on
Pega Cloud, these users will receive new incentives such as no-cost
platform upgrades and tuning for future versions of Pega Platform
and Pega customer engagement applications. Unlike many other SaaS
offerings, Pega customers are able to receive these flexible
upgrades on the schedule they select. Pega Cloud users benefit from
the speed and ease of an “as a Service” offering, including rapid
previsioning, fully-supported seamless upgrades, and always-on
performance monitoring.
In addition, all Pega Cloud subscription customers can take
advantage of recent enhancements to the technology and operations,
including expanded AI diagnostic capabilities via the Pega®
Predictive Diagnostic Cloud; a new self-service portal; a new
Network Operation Center (NOC) in Krakow, Poland; and new
geographic support in Germany, Japan, Canada, Brazil and the
U.K.
The Pega Cloud Choice Guarantee program is available starting
today for all Pega clients. For more information, visit
www.pega.com/products/cloud/cloud-choice-guarantee
Supporting Resources:
- Program background: Pega Cloud Choice Guarantee
- eBook: Cloud Choice Matters: A Guide to Selecting the Right
Cloud
- Product background: Pega Cloud
- News announcements: Pega collaboration with AWS, Microsoft
Azure, and Pivotal Cloud Foundry
Quotes & Commentary:
“It’s difficult for organizations to blaze their own digital
transformation trail when software vendors force their clients into
proprietary cloud platforms – effectively taking any cloud choice
out of their hands,” said Frank Guerrera, chief technical systems
officer, Pegasystems. “Pega believes clients need maximum
flexibility to adapt as markets continue to shift at an
extraordinary pace. The Pega Cloud Choice Guarantee program frees
companies from vendor lock-in so they can do what’s right for their
business – and not just what’s convenient for the software
vendor.”
About Pegasystems
Pegasystems Inc. is the leader in software for customer
engagement and operational excellence. Pega’s adaptive,
cloud-architected software – built on its unified Pega Platform –
empowers people to rapidly deploy, and easily extend and change
applications to meet strategic business needs. Over its
30-year history, Pega has delivered award-winning capabilities in
CRM and BPM, powered by advanced artificial intelligence and
robotic automation, to help the world’s leading brands achieve
breakthrough business results. For more information on
Pegasystems (NASDAQ:PEGA) visit www.pega.com.
Press Contact:Sean AudetPegasystems Inc.
sean.audet@pega.com(617)
528-5230
Twitter: @pega
All trademarks are the property of their respective owners.
- Gartner Press Release, Gartner Says a Massive Shift to Hybrid
Infrastructure Services Is Underway, April 5, 2017,
http://www.gartner.com/newsroom/id/3666917
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