KIRKLAND, Wash., Aug. 24, 2016 /PRNewswire/ -- Noble House Hotels
and Resorts was notified by the Secret Service on July 13, 2016, about possible fraudulent activity
on the payment card system for one of its properties, Ocean Key
Resort & Spa. Noble House promptly began an investigation
and engaged a computer security firm to examine its payment system
for any signs of an issue. On July 26,
2016, the computer security firm confirmed that Ocean Key's
system may have been compromised between April 26, 2016 and June
8, 2016. The incident may have affected guests who used
payment cards during this time frame at Ocean Key, or at one of its
onsite dining establishments, including Hot Tin Roof Restaurant,
Sunset Pier bar, and LIQUID Pool Bar. The information
potentially compromised involved data found in the magnetic stripe
on payment cards, including payment card number, payment card
expiration date, CVV number, and may have included the payment
cardholder's name. If our investigation confirms additional
guests were affected, they will be notified. We have no
evidence that any cards used at these businesses after June 8, 2016, were affected.
If guests used a payment card at Ocean Key during the dates
listed above, we recommend that they remain vigilant to the
possibility of fraud by reviewing their account statements for any
unauthorized activity. If they see any unauthorized charges,
guests should contact the bank that issued their card as soon as
possible. The credit card companies typically guarantee that
cardholders will not be responsible for fraudulent charges.
Additionally, if guests incurred costs that their financial
institution declined to reimburse related to fraudulent charges on
a payment card used at Ocean Key Resort & Spa, Hot Tin Roof
Restaurant, Sunset Pier bar, or LIQUID Pool Bar, Noble House will reimburse guests for any such
reasonable, documented costs that their financial institution
declined to pay.
Noble House was able to notify
all individuals for whom we had contact information. However,
because of the nature of the incident, we were not able to directly
contact all potentially affected guests. If guests have any
questions regarding this incident, they may call (866) 877-7528,
Monday through Friday between the hours of 9
am and 5 pm Eastern time.
Noble House sincerely regrets any
inconvenience or concern this may have caused.
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SOURCE Noble House Hotels and Resorts