RARITAN, N.J., July 27, 2017 /PRNewswire/ -- Ortho Clinical
Diagnostics (Ortho), a global leader of in vitro diagnostics, today
announced that, for the second year in a row, the Ortho Care service and support program was the
highest ranked original equipment manufacturer for overall service
performance in the chemistry and immunoassay market
segments. The rankings were published in three IMV, Ltd. 2017
ServiceTrak™ reports, which are based on opinions of laboratory
professionals working in U.S. hospitals representing more than
3,000 systems. Respondents were randomly distributed across the
U.S., both geographically and by hospital size.
Ortho was rated #1 for overall service performance in all three
ServiceTrak industry reports: Integrated Systems, Immunoassay
Analyzers and Chemistry Analyzers. In addition to the overall
#1 ranking, Ortho was rated #1 in numerous categories,
including:
- Predictive diagnostics
- Service engineer performance
- System installation
- System throughput
- Performance of middleware
"At Ortho, we are known for unmatched service and support, and
we are proud to have received this recognition from lab
professionals across the U.S. for the second year in a row," said
Michael S. Iskra, president,
Ortho North America. "We
differentiate on service and support, and achieving this ranking
for the second straight year proves our commitment to empowering
lab professionals to deliver precise, accurate, high-volume
diagnostic insights to the physicians and patients they serve."
Ortho Care, Ortho's holistic,
best-in-class service and support program for customers includes a
team of highly skilled field service and phone support
professionals who use tools such as e-Connectivity®
technology to predict technical issues before they
happen. The Ortho Knowledge Center and robust training
programs give customers the education they need when they need
it.
"We are a long-term Ortho customer, and one of the key reasons
we stay with Ortho is because of Ortho
Care," said Sandra Jameson,
Chemistry Supervisor at Children's Hospital & Medical Center in
Omaha, NE. "Ortho's products
are sophisticated, and Ortho's technical solutions center, field
engineers and lab specialists are extremely knowledgeable about lab
science and automation. They help make sure we maximize
uptime and do our best work for the clinicians and patients we
serve."
Sixty percent of the best-performing U.S. children's hospitals
rely on Ortho products and services1,2. Ortho will
be displaying its latest technologies and innovations this year at
the 69th AACC Annual Scientific Meeting & Clinical Lab Expo
from July 30 to August 3.
About IMV, Ltd.
IMV, Ltd. produces an annual series
of proprietary ServiceTrak™ Clinical reports derived from extensive
phone surveys of clinical laboratory professionals to determine
their level of satisfaction with the service they receive for their
clinical diagnostic equipment and with the equipment
manufacturers. For more information, visit
www.imvinfo.com.
About Ortho Clinical Diagnostics
Ortho Clinical Diagnostics is a global leader of in vitro
diagnostics serving the clinical laboratory and immunohematology
communities. Across hospitals, hospital networks, blood banks and
labs in more than 120 countries, Ortho's high-quality products and
services enable health care professionals to make better-informed
treatment decisions. For the immunohematology community, Ortho's
blood typing products help ensure every patient receives blood that
is safe, the right type and the right unit. Ortho brings
sophisticated testing technologies, automation, information
management and interpretation tools to clinical laboratories around
the world to help them run more efficiently and effectively and
improve patient care. Ortho's purpose is to improve and save lives
with diagnostics, and it does that by reimagining what's possible.
This is what has defined Ortho for more than 75 years, and it's
what drives Ortho forward. For more information,
visit www.orthoclinicaldiagnostics.com.
© Ortho Clinical Diagnostics 2017
PR-02997
1 "2016-17 Best Hospitals Honor Roll and
Overview," U.S. News & World Report,
http://health.usnews.com/health-care/best-hospitals/articles/best-hospitals-honor-roll-and-overview
Accessed 9/12/16
2 Ortho Clinical Diagnostics data on file.
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SOURCE Ortho Clinical Diagnostics