FORT WORTH, Texas, December 20, 2014 /PRNewswire/ --
The North American Customer Relationship Management market was
valued at $1,341 million in 2013, and
is expected to grow at a CAGR of 6.1% from 2014 to 2019. This
market is driven by the increasing demand by organizations to
automate and streamline the customer service management process.
The North American customer relationship management market report
defines and segments the concerned market in this region, with
analysis and forecast of revenue.
Browse through the TOC of North American customer relationship
management market for an in-depth analysis of the industry trends
and segments, with help of various tables and figures.
http://www.micromarketmonitor.com/market/north-america-customer-relationship-management-crm-4932997706.html
Early buyers will receive 10% customization on this
report.
Customer relationship management (CRM) is a process of managing
a company's interaction with numerous stakeholders such as members,
consumers/potential members, brokers, and care delivery
organizations. The governments and top market players are investing
heavily into the development of healthcare IT infrastructure in
order to ensure effective customer relationship management, with
the help of statistical tools, software, and analytics. An
efficient CRM system helps an organization to not just serve its
customers well, but also plan sales, marketing, and other
initiatives that can be taken to tap into new markets, as well as
expand the customer base in existing market.
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The market is classified on the basis of components,
deployments, products, and end-users. On the basis of products, the
market covers integrated CRM market and standalone CRM market.
Integrated CRM market accounted the largest share for 73.5% of the
overall North American CRM market, and is expected to grow at a
CAGR of 7.1% from 2014 to 2019.
The market is also segmented on the basis of geography which
includes countries, such as the U.S., Canada, and Mexico. In the North American CRM market, the
U.S. accounted the largest market share for 92.1% in 2013.
Healthcare payers are under pressure for customization of services
which is the main reason for implementation of healthcare customer
relationship management system in the U.S. and Canada.
The report covers the leading companies operating in this
market. Some of the key market players are Oracle (U.S.), Cerner
Corporation (U.S.), Aspect Software (U.S.), Avaya Inc. (U.S.), and
Infor (U.S.).
Related Reports:
The Global Customer Relationship Management (CRM) &
Social CRM Market is expected to grow from $17.19 billion in 2013 to $24.22 billion in 2018, at an estimated CAGR of
7.1%, during the period 2013-2018. The global customer relationship
management (CRM) & social CRM market is primarily driven by the
rising focus on customer engagement.
http://www.micromarketmonitor.com/market-report/customer-relationship-management-crm-reports-8510246769.html
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