Nokia wins five-year managed services agreement to manage Optus' network
January 15 2018 - 5:01PM
Press Release
- Nokia to manage the operation of Optus network
infrastructure
- Nokia will also take over the field maintenance of Optus'
mobile network
- Nokia's technology and services to improve Optus' processes to
enhance customer experience
- Use of extreme automation and artificial intelligence will help
Optus standardize and scale operations
16 January 2018
Sydney, Australia - Nokia and Optus have signed a five-year
agreement under which Nokia will manage and maintain key components
of Optus' network infrastructure, operations and field maintenance.
As part of the contract, Nokia and Optus will develop a Network
Operations Centre (NOC), building on global best practices and
leveraging local talent to deliver higher performance
networks.
Consumers are increasingly demanding faster networks and
seamless connectivity, and operators need to keep pace with these
demands without disrupting ongoing operations. To deliver on these
growing needs while enhancing its services and ensuring operations
efficiency, Optus will tap Nokia's Global Delivery Model to
streamline its network operations. Nokia will also leverage its
extensive global services expertise to help Optus bundle,
standardize and automate its processes.
Optus will benefit from reduced operational complexity. Nokia
will also work with Optus to review its network structure and
operations periodically to ensure Optus' competitive advantage and
ability to respond to customers' evolving needs.
Nokia will provide network operations and software services, and
deploy robotics, artificial intelligence and extreme automation to
help Optus standardize and scale its operations, while Nokia Field
Services will manage all components of work associated with mobile
base station equipment and facilities.
Friedrich Trawoeger, head of Managed Services at Nokia,
said: "We are pleased to work with Optus to help them use
automation and other network management tools to further enhance
the customer experience, operational capability and quality. This
initiative is in keeping with Optus' vision to transform into a
mobile-led, multimedia organization. We are leveraging the benefits
of our unique Global Delivery Model, which brings together global
expertise with local insights, to fully meet the needs of our
customers."
Did you know?
- Nokia is a global service market leader with more than 200
mobile and fixed managed services contracts across the world. Two
out of three of these contracts consist of multi-vendor
networks.
- Nokia transforms the networks and operations of its customers,
such as Optus. By investing in areas such as robotics and
analytics, Nokia can increase speed in delivery by up to five times
and improve quality, as well as predict site degradation with
more than 80 percent accuracy and restore anomalies before they
happen.
- Nokia's Global Delivery Model offers a range of services
including network design, network optimization, software support,
network integration and network operations.
Resources:
- Web page: Nokia Managed Services
- Brochure: Nokia Managed Services Portfolio
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