Nokia and Telefonica Germany sign managed services contract to transform fixed and mobile network operations
August 02 2016 - 8:14AM
- Nokia will simplify and centralize Telefonica Germany's mobile
access, core and fixed network operations, as well as back office
tasks, including network monitoring and preventative
maintenance
- Nokia provide real-time remote and local support
Nokia and Telefonica Germany have signed a contract under which
Nokia will become supplier of managed services for Telefonica
Germany for its fixed and mobile network operations, driving
increased quality and efficiency in the process.
Nokia currently provides its managed services expertise to the
E-Plus network, acquired by Telefonica Germany in 2014. From
September 2016 on, Nokia will extend provision of its innovative
network management tools, processes and expertise in a phased
approach, with development of a simplified management structure
across Telefonica Germany's entire mobile access, core and fixed
network operations.
Telefonica Germany serves a nationwide fixed and
mobile network. In the mobile segment alone, Telefonica Deutschland
is responsible for 43.0 million lines - making it the German market
leader.-In total it serves more than 48 million customer lines .
Under the new contract Nokia will work closely with Telefonica
Germany as it continues its network consolidation program,
transforming its converged network operations and driving the
highest quality of service for subscribers. This will also allow
the operator to focus on its goal to become Germany's leading
digital telecommunications company.
Nokia will provide real-time remote support for Telefonica
Germany's network operations and back office. This includes Level
One and Level Two technical support functions such as network
monitoring, incident management and resolution, and preventative
maintenance, as well as change management support. Nokia will also
provide local management expertise in Germany itself to ensure that
customer communication is seamless. Telefonica will use Nokia,
together with some other partners, in the transformation of the
operational model.
Cayetano Carbajo Martín, Chief Technology Officer of
Telefonica Germany, said: "Levering Nokia's expertise as a
managed services supplier across our entire network will allow us
to simplify operations and enhance performance and quality,
allowing us to concentrate on delivering an outstanding subscriber
experience across Germany."
J. Carlos Sampedro, Head of Customer Business Team
Telefonica Germany at Nokia, said: "We
have already proven our managed services expertise and experience
with the management of the E-Plus network. Working with Telefonica
we can swiftly centralize support and ensure the highest level of
network availability and quality."
Did you know? Nokia Managed Services has a full set of
consolidation services to help operators transform network
operations, including operations assessment and NOC consolidation
services.
Resources:
- Webpage: Nokia Managed Services
- Webpage: Nokia Consolidation Services
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TAGS: Managed Services, service quality
About Telefonica Telefonica Deutschland Holding AG, with
its operating subsidiaries Telefonica Germany GmbH & Co. OHG
and E-Plus Mobilfunk GmbH, is listed in the Prime Standard at the
Frankfurt Stock Exchange. The company offers its German private and
business customers post-paid and prepaid mobile communications
products as well as innovative mobile data services based on GPRS,
UMTS and LTE technologies with its product brand O2 as well as
several secondary and partner brands. In addition, the integrated
communications provider also offers fixed line products such as DSL
telephony for private customers and innovative IP telephony and
networking solutions for business customers. The offer is topped
off with modern high-speed internet products. With a total of 48.3
million customer lines (as of 31 March 2016), the company is one of
the three leading integrated telecommunications providers in
Germany. In the mobile segment alone, Telefonica Deutschland is
responsible for 43.0 million lines - making it the German market
leader. In the 2015 financial year, the company generated revenue
of 7.89 billion euros. Telefonica Deutschland is part of the
Spanish telecommunications group Telefónica S.A. with its
headquarters in Madrid. With a presence in 21 countries and a
customer base of 322 million lines, the Telefonica Group is one of
the largest telecommunications companies in the world.
About Nokia Nokia is a global leader in the technologies
that connect people and things. Powered by the innovation of Nokia
Bell Labs and Nokia Technologies, the company is at the forefront
of creating and licensing the technologies that are increasingly at
the heart of our connected lives.
With state-of-the-art software, hardware and services for any
type of network, Nokia is uniquely positioned to help communication
service providers, governments, and large enterprises deliver on
the promise of 5G, the Cloud and the Internet of Things.
http://nokia.com
Media Enquiries Nokia Communications Phone: +358 10
448 4900 Email: press.services@nokia.com
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