New PECO Mobile Website & Outage Map to Provide Customers Anywhere, Anytime Access
July 15 2015 - 10:11AM
Business Wire
With people on the go more than ever before, PECO has launched
two new online tools to provide customers with convenient customer
service – anytime, anywhere.
“It’s becoming increasingly important for our customers to
manage their account and receive important service information on
their mobile devices,” said Mike Innocenzo, PECO senior vice
president and chief operating officer. “With these enhancements we
can provide our customers the information they need, quickly and
easily from the device that works best for them.”
The company’s newly enhanced mobile website (PECO Smart Mobile
On-the-Go) provides customers with access to more account
information, expanded options to view and pay their bill, report an
outage and access to our enhanced outage map. The site is
compatible with all mobile devices such as smart phones and tablets
without the need to download an app.
Our new online interactive outage map provides customers with
more information when service is out. In addition to providing the
number of customers affected by each incident, the map also allows
customers to zoom in on a specific outage for details, including
the cause, if a crew has been dispatched and the estimated time
when service is expected to be restored.
Our new outage map can be viewed on mobile devices by clicking
on the Outage Map icon at peco.com. The map also can viewed on
desktop computers at peco.com/outagemap or by clicking on the
“Outage Map” link in the “Outage Center” section of PECO’s
website.
Customers still can report electric outages by calling PECO
directly at 1-800-841-4141. Customers are reminded to never report
a natural gas issue online and to call the company immediately at
1-800-841-4141.
Based in Philadelphia, PECO is an electric and natural gas
utility subsidiary of Exelon Corporation (NYSE: EXC). PECO serves
1.6 million electric and more than 506,000 natural gas customers in
southeastern Pennsylvania and employs about 2,400 people in the
region. PECO delivered 89.9 billion cubic feet of natural gas and
37.5 billion kilowatt-hours of electricity in 2014. Founded in
1881, PECO is one of the Greater Philadelphia Region's most active
corporate citizens, providing leadership, volunteer and financial
support to numerous arts and culture, education, environmental,
economic development and community programs and organizations. For
more information visit PECO.com, and connect with the company on
Facebook and Twitter.
If you are a member of the media and would like to receive PECO
news releases via e-mail please send your e-mail address to
PECO.Communication@exeloncorp.com
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version on businesswire.com: http://www.businesswire.com/news/home/20150715005933/en/
PECOBen
Armstrong215-841-5555benjamin.armstrong@exeloncorp.com
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