24 April 2012
("Netcall" or the "Company")
Netcall's solutions now deployed in 50% of London councils
24 April 2012: Netcall plc (AIM: NET), a leading customer engagement software provider, is pleased to announce it has signed a contract to supply an intelligent call handling solution to Elevate East London, which provides customer services on behalf of the London Borough of Barking and Dagenham. Elevate will use the solution for the council's main switchboard. Barking and Dagenham is one of the six London boroughs hosting the 2012 Olympic Games.
Following this agreement, the Company is now engaged by half of London's councils, with its solutions most commonly deployed to support the London City Charter commitment to delivering improved service levels to residents. Other recent London council wins include the Brent, Wandsworth and Croydon boroughs.
Henrik Bang, CEO of Netcall, commented, "Our products deliver considerable efficiency gains and cost savings to the organisations in which they are deployed, while increasing responsiveness to enquiries and improving customer service. Councils are taking note of this compelling case of investing in 'spend to save' solutions and we are confident that we will continue to sign up new clients in this sector. The public sector also offers us a substantial cross-selling opportunity with many of our public sector customers currently having only one of our solutions and now engaged in dialogues for additional solutions from our product suite."
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
finnCap Limited (Nominated Adviser and Broker) Tel. +44 (0) 20
Stuart Andrews, Corporate Finance
Victoria Bates / Simon Johnson, Corporate
Newgate Threadneedle Tel. +44 (0) 20
Caroline Evans-Jones / Hilary Millar
About Netcall plc
Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling business process solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management, data unification and business process management. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.
Netcall's customer base contains over 600 organisations in both the private and public sectors. These include over 65% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including Interflora, Lloyds TSB, Cineworld, Interserve, Orange, Prudential, British Sugar, and npower.
This information is provided by RNS
The company news service from the London Stock Exchange